Exxat - Account Relationship Manager
4 days ago
The Assistant Account Manager supports the account management team in maintaining and growing client relationships. The role involves assisting with day-to-day client interactions, coordinating project deliverables, ensuring client satisfaction, and performing various operational tasks.
Key Responsibilities- Client Relationship Management:
- Assist in managing client accounts managed by a US-based Account Manager.
- Serve as a point of contact for standard clients/strategic clients, addressing their queries and concerns promptly.
- Developing and maintaining strong client relationships to ensure client satisfaction and retention.
- Schedule and conduct regular customer checkpoints, rotation readiness, and other governance (based on the frequency defined) to review project progress, gather feedback, and discuss any issues or additional needs.
- Gather and maintain information on assigned clients.
- Suggest company products/services that maximize client satisfaction.
- Promote products updates/releases/conferences and services to existing customers.
- Project Coordination:
- Coordinate with internal teams (e.g., Data, Integration, Product, Engineering, Support, and Configuration) to ensure timely delivery of client projects.
- Maintain accurate and up-to-date client records and documentation for their standard clients in Monday.com.
- Ensure that the standard clients are renewing their contracts and collaborate with the Finance team in the renewal process.
- Analytics and Reporting:
- Work with support team to review ticketing trends with specific logo or domains.
- Analysis of the product utilization of the customer and provide recommendations on which clients need more support.
- Technical Acumen:
- Collaborate with IT and development teams to assess technical feasibility and ensure alignment with client requirements.
- Organize and lead integration meetings with clients to discuss and address their IT needs and challenges.
- Coordinate with relevant stakeholders to resolve technical issues and deliver presentations on project progress, technical solutions, and implementation.
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