Client Relationship Manager

4 days ago


Pune, Maharashtra, India Vision Infra Equipment Solutions Full time

**Job Summary**

We are seeking a highly motivated Client Relationship Manager to join our team at Vision Infra Equipment Solutions. The ideal candidate will have excellent communication skills, be organized and detail-oriented, and have experience in account management or customer service.

The estimated salary for this role is $65,000 - $85,000 per year, depending on location and experience.

About the Role:

  • Client Relationship Management: Assist in managing client accounts managed by a US-based Account Manager. Serve as a point of contact for standard clients/strategic clients, addressing their queries and concerns promptly.
  • Project Coordination: Coordinate with internal teams to ensure timely delivery of client projects. Maintain accurate and up-to-date client records and documentation.
  • Analytics and Reporting: Work with support team to review ticketing trends with specific logo or domains. Analyze product utilization of customers and provide recommendations.
  • Technical Acumen: Collaborate with IT and development teams to assess technical feasibility and ensure alignment with client requirements.

Requirements:

  • Proven work experience in account management, customer service, operations, or a related field.
  • Experience with CRM software (e.g. Salesforce, monday.com or others).
  • Understanding of sales principles and ability to deliver excellent customer experience.
  • Preferred to have an undergraduate degree in Business Administration, Marketing, or relevant field.


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