Client Relationship Specialist
2 days ago
The Assistant Account Manager supports the account management team in maintaining and growing client relationships. This role involves assisting with day-to-day client interactions, coordinating project deliverables, ensuring client satisfaction, and performing various operational tasks.
Key Responsibilities:
- Client Relationship Management: Assist in managing client accounts managed by a US-based Account Manager, serve as a point of contact for standard clients/strategic clients, addressing their queries and concerns promptly, develop and maintain strong client relationships to ensure client satisfaction and retention, schedule and conduct regular customer checkpoints, rotation readiness, and other governance to review project progress, gather feedback, and discuss any issues or additional needs.
- Project Coordination: Coordinate with internal teams to ensure timely delivery of client projects, maintain accurate and up-to-date client records and documentation, ensure that standard clients are renewing their contracts and collaborate with the Finance team in the renewal process.
- Analytics and Reporting: Work with the support team to review ticketing trends with specific logos or domains, analysis of product utilization of customers and provide recommendations on which clients need more support.
Requirements:
- Proven work experience (3 years) in account management, customer service, operations, or a related field.
- Experience with CRM software (e.g. Salesforce, monday.com or others).
- Understanding of sales principles and ability to deliver excellent customer experience.
Estimated Salary: $65,000 - $85,000 per year.
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