Customer Experience Ambassador

8 hours ago


Pune, Maharashtra, India Exxat Full time

We are seeking a highly skilled and experienced Onboarding Solutions Specialist to join our dynamic team at Exxat, a US-headquartered company that builds an integrated, cloud-based education management platform for Health Sciences.

About the Role

The successful candidate will be responsible for educating new customers, helping solve technical problems, and ensuring smooth adoption of products and services. This involves adapting quickly to new products or updates to existing products, documenting onboarding steps for future reference, and coordinating with other onboarding teams and support teams until completion.

Key responsibilities include providing regular updates to the Customer Success Manager and Ops lead(s), conducting webinars, creating/update SOPs, and helping center documentation.

The ideal candidate should have a minimum of 5 years of overall work experience in product training, customer service/support, and sales, with strong communication skills and English proficiency.

Able to understand user pain points and requirements, articulate solutions based on product capabilities, and collaborate effectively with team members, technical teams, and leadership. Demonstrable ICT skills including current Microsoft Office applications.

What We Offer

This role comes with a competitive salary range of $80,000 - $120,000 per annum, commensurate with experience. Working hours may vary but typically fall between 5pm to 2am / beyond 2 am (if PST clients require meetings).



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