Account Manager Professional
12 hours ago
As an Account Manager Professional at Vision Infra Equipment Solutions, you will play a vital role in maintaining and growing client relationships. This is a fantastic opportunity to develop your skills in account management, customer service, and operations.
The ideal candidate will be organized, detail-oriented, and eager to learn about account management and client relations.
Key Responsibilities:- Client Relationship Management:
- Assist in managing client accounts managed by a US-based Account Manager.
- Serve as a point of contact for standard clients/strategic clients, addressing their queries and concerns promptly.
- Developing and maintaining strong client relationships to ensure client satisfaction and retention.
- Schedule and conduct regular customer checkpoints, rotation readiness and other governance (based on the frequency defined) to review project progress, gather feedback, and discuss any issues or additional needs.
- Gather and maintain information on assigned clients.
- Suggest company products/services that maximize client satisfaction.
- Promote products updates / Releases / Conferences and services to existing customers.
- Project Coordination:
- Coordinate with internal teams (e.g., Data, Integration, Product, Engineering, Support and Configuration) to ensure timely delivery of client projects.
- Maintain accurate and up-to-date client records and documentation for their standard clients in Monday.com.
- Ensure that the standard clients are renewing their contracts and collaborate with the Finance team in the renewal process.
- Analytics and Reporting:
- Work with support team to review ticketing trends with specific logo or domains.
- Analysis of the product utilization of the customer and provide the recommendation on which clients need more support.
- Technical Acumen:
- Collaborate with IT and development teams to assess technical feasibility and ensure alignment with client requirements.
- Organize and lead integration meetings with clients to discuss and address their IT needs and challenges.
- Coordinate with relevant stakeholders to resolve technical issues and deliver presentations on project progress, technical solutions, and implementation.
Salary: $60,000 - $80,000 per year, depending on experience and qualifications.
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