Senior Training and Support Specialist at Exxat
3 weeks ago
**Company Overview**
Exxat Systems Pvt Ltd is a leading provider of education management platforms for Health Sciences. Our company was founded with the mission of providing innovative solutions to the education sector.
**Job Summary**
We are seeking a highly skilled and experienced **Customer Success Specialist** to join our dynamic team. The successful candidate will be responsible for ensuring the success of our customers by developing and delivering training programs, resolving technical issues, and collaborating with cross-functional teams.
**Responsibilities**
- Develop and deliver training programs to ensure smooth onboarding of new customers
- Analyze customer requirements and document them for future reference
- Collaborate with cross-functional teams to resolve technical issues and improve product offerings
**Requirements**
- Minimum 5 years of experience in product training, customer service/support, sales, and customer onboarding
- Ability to understand user pain points and articulate solutions based on product capabilities
- Experience in creating SOPs, document writing, and conducting webinars
- Strong communication skills and English proficiency (email writing, listening, phone conversations, and mannerism)
**Estimated Salary:** ₹14,00,000 - ₹22,00,000 per annum
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