Exxat Systems Customer Success Expert
6 days ago
**About Us**
Exxat Systems Pvt Ltd is a US-headquartered company that develops an integrated, cloud-based education management platform for Health Sciences. Our mission is to provide innovative solutions to the education sector.
**Job Summary**
We are seeking a highly skilled and experienced **Customer Success Specialist** to join our dynamic team. The successful candidate will be responsible for educating new customers, resolving technical issues, and ensuring seamless adoption of our products and services.
**Responsibilities**
- Develop and deliver training programs to ensure smooth onboarding of new customers
- Analyze customer requirements and document them for future reference
- Collaborate with cross-functional teams to resolve technical issues and improve product offerings
**Requirements**
- Minimum 5 years of experience in product training, customer service/support, sales, and customer onboarding
- Ability to understand user pain points and articulate solutions based on product capabilities
- Experience in creating SOPs, document writing, and conducting webinars
- Strong communication skills and English proficiency (email writing, listening, phone conversations, and mannerism)
**Estimated Salary:** ₹12,00,000 - ₹20,00,000 per annum
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