Exxat Systems Customer Success Expert

6 days ago


Pune, Maharashtra, India ExxatSystems Pvt Ltd Full time

**About Us**

Exxat Systems Pvt Ltd is a US-headquartered company that develops an integrated, cloud-based education management platform for Health Sciences. Our mission is to provide innovative solutions to the education sector.

**Job Summary**

We are seeking a highly skilled and experienced **Customer Success Specialist** to join our dynamic team. The successful candidate will be responsible for educating new customers, resolving technical issues, and ensuring seamless adoption of our products and services.

**Responsibilities**

  • Develop and deliver training programs to ensure smooth onboarding of new customers
  • Analyze customer requirements and document them for future reference
  • Collaborate with cross-functional teams to resolve technical issues and improve product offerings

**Requirements**

  • Minimum 5 years of experience in product training, customer service/support, sales, and customer onboarding
  • Ability to understand user pain points and articulate solutions based on product capabilities
  • Experience in creating SOPs, document writing, and conducting webinars
  • Strong communication skills and English proficiency (email writing, listening, phone conversations, and mannerism)

**Estimated Salary:** ₹12,00,000 - ₹20,00,000 per annum



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