IT Support Specialist
3 weeks ago
About This Role
We are seeking an IT Support Specialist to join our team at TransPerfect. As a Service Desk Analyst, you will be the primary point of contact for customers seeking technical assistance.
Job Summary
The IT Support Specialist will provide exceptional service and support to end-users using an online ticketing system. Key responsibilities include:
- Delivering timely and effective solutions to customer inquiries and requests.
- Escalating priority incidents to ensure prompt resolution.
- Collaborating with colleagues to resolve complex issues and improve processes.
- Gathering detailed information to determine complete requirements and break down tasks into manageable sub-projects.
- Demonstrating strong analytical and troubleshooting skills to diagnose and resolve application, infrastructure, and software issues.
- Fostering a culture of collaboration and knowledge sharing within the team.
- Staying up-to-date with system information, changes, and updates to guide colleagues on best practices.
Requirements
To succeed in this role, you will need:
- A minimum of 3+ years of experience in phone and email support in an IT Service Desk or Helpdesk environment.
- Strong computer fundamentals, including basic knowledge of the internet, browsers, and MS Office Suite.
- Ability to manage Severity Incidents and escalations independently.
- Excellent written and verbal communication skills, with the ability to articulate complex technical information in a clear and concise manner.
- A willingness to learn and adapt to new technologies and processes.
What We Offer
In exchange for your expertise and dedication, we offer a competitive salary range of $65,000 - $85,000 per year, depending on experience and qualifications. Additionally, you will have access to ongoing training and development opportunities, as well as a dynamic and supportive work environment.
Why Join Us?
At TransPerfect, we pride ourselves on being a global leader in language and content solutions. Our team is passionate about delivering exceptional service and support to our clients and customers. If you share our commitment to excellence and are looking for a challenging and rewarding career opportunity, we encourage you to apply.
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