IT Support Specialist

3 weeks ago


Pune, Maharashtra, India TransPerfect Full time

About This Role

We are seeking an IT Support Specialist to join our team at TransPerfect. As a Service Desk Analyst, you will be the primary point of contact for customers seeking technical assistance.

Job Summary

The IT Support Specialist will provide exceptional service and support to end-users using an online ticketing system. Key responsibilities include:

  • Delivering timely and effective solutions to customer inquiries and requests.
  • Escalating priority incidents to ensure prompt resolution.
  • Collaborating with colleagues to resolve complex issues and improve processes.
  • Gathering detailed information to determine complete requirements and break down tasks into manageable sub-projects.
  • Demonstrating strong analytical and troubleshooting skills to diagnose and resolve application, infrastructure, and software issues.
  • Fostering a culture of collaboration and knowledge sharing within the team.
  • Staying up-to-date with system information, changes, and updates to guide colleagues on best practices.

Requirements

To succeed in this role, you will need:

  • A minimum of 3+ years of experience in phone and email support in an IT Service Desk or Helpdesk environment.
  • Strong computer fundamentals, including basic knowledge of the internet, browsers, and MS Office Suite.
  • Ability to manage Severity Incidents and escalations independently.
  • Excellent written and verbal communication skills, with the ability to articulate complex technical information in a clear and concise manner.
  • A willingness to learn and adapt to new technologies and processes.

What We Offer

In exchange for your expertise and dedication, we offer a competitive salary range of $65,000 - $85,000 per year, depending on experience and qualifications. Additionally, you will have access to ongoing training and development opportunities, as well as a dynamic and supportive work environment.

Why Join Us?

At TransPerfect, we pride ourselves on being a global leader in language and content solutions. Our team is passionate about delivering exceptional service and support to our clients and customers. If you share our commitment to excellence and are looking for a challenging and rewarding career opportunity, we encourage you to apply.



  • Pune, Maharashtra, India Hawaii Tech Support Full time

    About UsHawaii Tech Support, an IT Partner since 2004, empowers Hawaii's economy with reliable and secure IT solutions. As a certified Microsoft Small Business Specialist, we value trust, helpfulness, and compassion in client partnerships.


  • Pune, Maharashtra, India Prabha Tek Vision - IT Support and Service Providers Full time

    About Prabha Tek Vision - IT Support and Service ProvidersWe are a leading provider of IT solutions to businesses, offering services such as network installation, cybersecurity, cloud computing, and IT consulting. With a focus on customer satisfaction and technical expertise, we are dedicated to helping businesses succeed in the digital age.


  • Pune, Maharashtra, India Hawaii Tech Support Full time

    Helpdesk Engineer Job OpportunityWe are seeking a proactive Helpdesk Engineer to provide first-line technical support for hardware, software, cloud applications, and networks in a remote work-from-home setup based in Pune. This role requires flexible working hours, including graveyard shifts, to align with client needs.About the RoleDeliver exceptional...

  • IT Support Specialist

    2 weeks ago


    Pune, Maharashtra, India Prabha Tek Vision - IT Support and Service Providers Full time

    About UsPrabha Tek Vision IT Services is a leading provider of IT solutions to businesses, offering a range of services including network installation, cybersecurity, cloud computing, and IT consulting.We prioritize customer satisfaction and technical expertise, striving to help businesses succeed in the digital age.Job DescriptionThis is a full-time on-site...


  • Pune, Maharashtra, India ProPMO Services Private Limited Full time

    Job Title: Technical Support SpecialistLocation: Mumbai/PuneEstimated Salary: ₹8,00,000 - ₹12,00,000 per annumAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at ProPMO Services Private Limited. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers,...


  • Pune, Maharashtra, India Anand Rathi Wealth Limited Full time

    **About Anand Rathi Wealth Limited**We are a leading financial services company, and we're looking for an Executive Support Specialist to join our team.**Estimated Salary:** ₹800,000 - ₹1,200,000 per annum**Job Description:**We require an experienced Executive Support Specialist to provide high-level administrative support to our Executive Director. The...


  • Pune, Maharashtra, India IGT Solutions Full time

    Job Title: Airline Operations Support SpecialistWe are seeking a highly skilled and motivated individual to join our team as an Airline Operations Support Specialist.


  • Pune, Maharashtra, India Avant Garde Corporate Services Full time

    **Job Title:** Senior IT Support Specialist**About Avant Garde Corporate Services:**We are seeking a highly skilled Senior IT Support Specialist to join our team. The ideal candidate will have 7+ years of experience in providing L2 support to production systems, including applications, databases, middleware components, infrastructure, and network...


  • Pune, Maharashtra, India Right Move Staffing Solutions Private Limited Full time

    Job Title:**Technical Support Specialist** We are seeking a highly skilled Technical Support Specialist to join our team at Right Move Staffing Solutions Private Limited. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients. Estimated Salary: ₹800,000 - ₹1,200,000 per annum (based on...


  • Pune, Maharashtra, India Computacenter Full time

    Job Description:We are seeking an experienced IT Support Specialist to join our team at Computacenter in Pune. As a key member of our service desk, you will be responsible for providing top-notch technical support to our customers. The ideal candidate will have a strong background in IT Service Desk with 1-3 years of experience and excellent problem-solving...


  • Pune, Maharashtra, India Energy Exemplar Full time

    Cloud Support SpecialistWe are seeking a highly skilled Cloud Support Specialist to join our team at Energy Exemplar. As a key member of our technical support team, you will play a pivotal role in ensuring the reliability, performance, and security of our cloud-based infrastructure.About the RoleYou will work closely with our clients to provide exceptional...


  • Pune, Maharashtra, India ProPMO Services Private Limited Full time

    Job Description:We are seeking a skilled Software Support Specialist to join our team at ProPMO Services Private Limited. This role involves providing top-notch support for our applications, ensuring seamless customer experiences.About the Role:1-2 years of experience in application supportExcellent written and verbal communication skillsAbility to handle...


  • Pune, Maharashtra, India White Force Group Full time

    Job OverviewWhite Force Group is seeking a skilled Customer Support Specialist to join our team in Pune. The ideal candidate will possess excellent communication skills, a passion for problem-solving, and the ability to work in a fast-paced environment.About the RoleAs a Customer Support Specialist, you will be responsible for providing exceptional support...


  • Pune, Maharashtra, India EduSkills Foundation Full time

    EduSkills Foundation is a non-profit organization aiming to bridge the gap between academia and industry by providing world-class curriculum access. The organization's vision is to disrupt traditional teaching methodologies and ICT-based education systems in India.Role OverviewThis full-time Customer Support Specialist role based in Pune involves delivering...

  • DevOps Specialist

    1 month ago


    Pune, Maharashtra, India IT Full time

    We are looking for an experienced DevOps Specialist to join our IT team. The ideal candidate will have 5+ years of experience in DevOps and be proficient in troubleshooting and resolving technical issues across test and production environments.The estimated salary for this role is $110,000 - $160,000 per year.About the Role:Design, implement, and maintain...


  • Pune, Maharashtra, India IT Full time

    We are looking for a Process Optimization Specialist to join our team at IT.Total Estimated Salary: $160,000 per yearAbout the Role:You will be responsible for integrating AI and ML models into automation workflows, utilizing project management tools like Jira and GitLab to track and manage automation projects.Key Responsibilities:Design, develop, and...


  • Pune, Maharashtra, India Quagmire IT Services LLP Full time

    We are seeking a highly skilled Visual Communications Specialist to join our team at Quagmire IT Services LLP in Pune, Maharashtra.Estimated Salary: ₹8,50,000 - ₹10,00,000 per annumAbout the RoleThis is an exciting opportunity for a talented Graphic Designer to take on new challenges and responsibilities. As a Visual Communications Specialist, you will...


  • Pune, Maharashtra, India Grand View Research Full time

    OverviewWe are looking for a Technical Support Specialist to join our team at Grand View Research. As a key member of our IT department, you will be responsible for providing technical support and troubleshooting for hardware, software, and network-related issues.Key ResponsibilitiesInstall, configure, and maintain computer systems, servers, and network...


  • Pune, Maharashtra, India Mindpool Technologies Full time

    About the RoleWe are seeking a skilled Cybersecurity Support Specialist to join our team at Mindpool Technologies. This role will be responsible for providing top-notch support for our clients' infrastructure, ensuring that it is configured, installed, tested, and operational.Key ResponsibilitiesMonitor infrastructure remotely to identify and resolve...


  • Pune, Maharashtra, India Victrix Systems & Labs Full time

    Victrix Systems & Labs is seeking an experienced Java Application Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing high-quality support and troubleshooting services for our Java-based applications.Key Responsibilities:Provide L1 (Level 1) and L2 (Level 2) support for Java-based...