Technical Support Specialist

13 hours ago


Pune, Maharashtra, India Right Move Staffing Solutions Private Limited Full time

Job Title:

**Technical Support Specialist**

 

We are seeking a highly skilled Technical Support Specialist to join our team at Right Move Staffing Solutions Private Limited. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.

 

Estimated Salary: ₹800,000 - ₹1,200,000 per annum (based on location and experience)

 

About the Role:

As a Technical Support Specialist, your primary responsibility will be to provide first- and second-level support for ERP systems like SAP or Oracle Apps. You will troubleshoot and resolve technical issues related to application functionality and performance, ensuring seamless user experience.

 

Responsibilities:

  • Troubleshoot and resolve technical issues related to application functionality and performance.
  • Perform root cause analysis and implement effective solutions.
  • Conduct data analysis and collation to identify trends and potential issues.
  • Utilize support tools like SQL Developer and Putty to diagnose and resolve problems.
  • Work closely with end-users to understand their requirements and provide timely assistance.
  • Document support procedures and knowledge base articles.
  • Participate in on-call rotations to provide after-hours support.

 

Requirements:

  • 4-8 years of experience in application support, preferably in the SCM, Logistics, or Warehouse Management domain.
  • Strong understanding of ERP systems like SAP or Oracle Apps.
  • Experience with WMS products like Red Prairie, Manhattan, or SAP EWM.
  • Proficiency in SQL and database querying.
  • Familiarity with Unix/Linux environments.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.

 

Preferred Qualifications:

  • Experience with manual test planning and execution.
  • Knowledge of scripting languages (e.g., Python, Perl).
  • Experience with ITIL frameworks.

 



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