Technical Support Specialist
13 hours ago
Job Title:
**Technical Support Specialist**
We are seeking a highly skilled Technical Support Specialist to join our team at Right Move Staffing Solutions Private Limited. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.
Estimated Salary: ₹800,000 - ₹1,200,000 per annum (based on location and experience)
About the Role:
As a Technical Support Specialist, your primary responsibility will be to provide first- and second-level support for ERP systems like SAP or Oracle Apps. You will troubleshoot and resolve technical issues related to application functionality and performance, ensuring seamless user experience.
Responsibilities:
- Troubleshoot and resolve technical issues related to application functionality and performance.
- Perform root cause analysis and implement effective solutions.
- Conduct data analysis and collation to identify trends and potential issues.
- Utilize support tools like SQL Developer and Putty to diagnose and resolve problems.
- Work closely with end-users to understand their requirements and provide timely assistance.
- Document support procedures and knowledge base articles.
- Participate in on-call rotations to provide after-hours support.
Requirements:
- 4-8 years of experience in application support, preferably in the SCM, Logistics, or Warehouse Management domain.
- Strong understanding of ERP systems like SAP or Oracle Apps.
- Experience with WMS products like Red Prairie, Manhattan, or SAP EWM.
- Proficiency in SQL and database querying.
- Familiarity with Unix/Linux environments.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
Preferred Qualifications:
- Experience with manual test planning and execution.
- Knowledge of scripting languages (e.g., Python, Perl).
- Experience with ITIL frameworks.
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