Technical Support Specialist
4 days ago
About the Role
We are seeking a highly skilled Technical Support Specialist to join our team at Convergint Asia Pacific. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service and support to our clients.
Responsibilities:
- Ensure client satisfaction through prompt and efficient resolution of technical issues.
- Manage relations with existing clients, providing proactive support and guidance as needed.
- Service security systems and perform routine preventive maintenance to ensure optimal performance.
- Develop new requests and generate revenue from existing clients by identifying opportunities for growth and expansion.
- Maintain expertise in our products and technology, staying up-to-date on the latest developments and advancements.
Requirements:
- 3-7 years of experience in technical support or a related field.
- Strong knowledge of Lenel/CCure/AMAG/Gallagher systems and other relevant technologies.
- Excellent communication and problem-solving skills, with the ability to work effectively with clients and internal teams.
Compensation Package:
The estimated salary for this role is $80,000 - $120,000 per year, depending on experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
About Convergint Asia Pacific
Convergint Asia Pacific is a leading provider of integrated security solutions, committed to delivering exceptional service and support to our clients. We are a dynamic and growing company, with a strong focus on innovation and excellence.
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