Technical Support Specialist

4 days ago


Pune, Maharashtra, India Convergint Asia Pacific Full time

About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Convergint Asia Pacific. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service and support to our clients.

Responsibilities:

  • Ensure client satisfaction through prompt and efficient resolution of technical issues.
  • Manage relations with existing clients, providing proactive support and guidance as needed.
  • Service security systems and perform routine preventive maintenance to ensure optimal performance.
  • Develop new requests and generate revenue from existing clients by identifying opportunities for growth and expansion.
  • Maintain expertise in our products and technology, staying up-to-date on the latest developments and advancements.

Requirements:

  • 3-7 years of experience in technical support or a related field.
  • Strong knowledge of Lenel/CCure/AMAG/Gallagher systems and other relevant technologies.
  • Excellent communication and problem-solving skills, with the ability to work effectively with clients and internal teams.

Compensation Package:

The estimated salary for this role is $80,000 - $120,000 per year, depending on experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

About Convergint Asia Pacific

Convergint Asia Pacific is a leading provider of integrated security solutions, committed to delivering exceptional service and support to our clients. We are a dynamic and growing company, with a strong focus on innovation and excellence.



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