Technical Support Specialist

1 week ago


Pune, Maharashtra, India TransPerfect Full time

Job Summary:

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We are seeking a highly skilled Technical Support Specialist to join our team at TransPerfect. As a key member of our Service Desk, you will be responsible for providing exceptional support to our customers through various channels, including phone, email, and chat.

About the Role:

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In this role, you will work closely with our internal teams to resolve technical issues related to application, infrastructure, and software problems. You will also provide training and guidance to end-users on how to use our products and services.

Key Responsibilities:

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* Provide timely and effective support to customers through various communication channels* Diagnose and resolve technical issues related to applications, infrastructure, and software* Collaborate with internal teams to resolve complex technical issues* Develop and deliver training sessions to end-users on product usage and features* Stay up-to-date with system information, changes, and updates

Requirements:

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* Bachelor's degree or equivalent relevant experience* Strong computer fundamentals, web applications, and troubleshooting skills* Excellent communication, problem-solving, and analytical skills* Ability to work in a fast-paced environment and prioritize tasks effectively

Estimated Salary Range: $50,000 - $70,000 per year, depending on location and experience.



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