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Technical Support Specialist

1 month ago

Pune, Maharashtra, India BMC Software, Inc. Full time

We are an award-winning, equal opportunity employer with a culturally diverse team. As a Technical Support Specialist at BMC Software, Inc., you will play a crucial role in our Support Services Team.

Job Description:

Our Support Services Team is responsible for operations in Back-office modules, including Oracle EBS and Zuora (Billing & Revenue) modules. We are looking for a skilled Support Analyst to join our team, who will support Oracle Apps Custom module and Zuora - Billing & Revenue modules from India.

You will work closely with customers across the globe to resolve technical issues. Your primary responsibilities will include providing technical support, analyzing and debugging technical issues, and communicating solutions to customers via ticketing systems.

To succeed in this role, you should have good understanding of Quote to cash modules, be able to communicate effectively, both verbally and in writing, and have ability to complete work within given timelines.

Requirements:
  • Good understanding of Quote to cash modules
  • Provide technical support to customer issues on Oracle Custom modules
  • Analyze and debug technical issues based on Oracle Forms, Reports, and PL/SQL
  • Ability to understand business processes and technical architecture for overall suite
  • Ability to complete work within given timelines
  • Familiar with ITIL framework and agile practices
  • Willingness to work in shifts and extended hours as and when required
  • Troubleshoots and resolves escalated tickets and communicates solution to customers issues via ticketing system
  • Must be able to communicate effectively, both verbally and in writing
  • Be able to work independently with minimum supervision
Experience/ Qualifications:

We are seeking candidates with 2-4 years of experience in technical support and good understanding of Support methodology, including ITIL. Candidates with knowledge of Zuora Billing and Revenue modules, Oracle Forms, Reports, and SQL/PLSQL, RICE components, and Oracle Q2C track, including customizations, will be preferred.

The salary range for this position is approximately $60,000 - $90,000 per annum, depending on experience and qualifications.