Technical Support Specialist at MICHELIN

1 week ago


Pune, Maharashtra, India MICHELIN Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at MICHELIN. This is a key role in ensuring the smooth operation of our support functions, and we need someone with excellent technical skills and a passion for providing exceptional customer service.

About the Role

This is an exciting opportunity to work with a leading organization in the industry and contribute to the success of our business. As a Technical Support Specialist, you will be responsible for delivering high-quality technical assistance to our customers, identifying and resolving technical issues, and improving processes to ensure efficient support delivery.

Key Responsibilities
  • Providing technical support to customers via phone, email, or chat, ensuring prompt and effective resolution of technical issues
  • Collaborating with internal teams, including engineering, product management, and sales to resolve complex technical issues
  • Identifying opportunities to improve support processes and implementing changes to enhance efficiency and effectiveness
  • Maintaining accurate records of customer interactions and issue resolutions
  • Participating in on-call rotations to provide 24/7 support coverage
Requirements
  • Bachelor's degree in Computer Science, Engineering, or related field
  • Minimum 3-5 years of experience in technical support, software development, or a related field
  • Excellent technical skills, with proficiency in SQL, Pl/SQL, and Oracle Apps
  • Strong analytical and problem-solving skills, with ability to troubleshoot complex technical issues
  • Excellent communication and interpersonal skills, with ability to work effectively with cross-functional teams
  • Experience with incident management, service request handling, change management, problem management, monitoring/observability, continuous improvement, and knowledge management
Salary

$90,000 - $110,000 per year, depending on experience

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.



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