Technical Support Specialist at MICHELIN
1 week ago
We are seeking a highly skilled Technical Support Specialist to join our team at MICHELIN. This is a key role in ensuring the smooth operation of our support functions, and we need someone with excellent technical skills and a passion for providing exceptional customer service.
About the RoleThis is an exciting opportunity to work with a leading organization in the industry and contribute to the success of our business. As a Technical Support Specialist, you will be responsible for delivering high-quality technical assistance to our customers, identifying and resolving technical issues, and improving processes to ensure efficient support delivery.
Key Responsibilities- Providing technical support to customers via phone, email, or chat, ensuring prompt and effective resolution of technical issues
- Collaborating with internal teams, including engineering, product management, and sales to resolve complex technical issues
- Identifying opportunities to improve support processes and implementing changes to enhance efficiency and effectiveness
- Maintaining accurate records of customer interactions and issue resolutions
- Participating in on-call rotations to provide 24/7 support coverage
- Bachelor's degree in Computer Science, Engineering, or related field
- Minimum 3-5 years of experience in technical support, software development, or a related field
- Excellent technical skills, with proficiency in SQL, Pl/SQL, and Oracle Apps
- Strong analytical and problem-solving skills, with ability to troubleshoot complex technical issues
- Excellent communication and interpersonal skills, with ability to work effectively with cross-functional teams
- Experience with incident management, service request handling, change management, problem management, monitoring/observability, continuous improvement, and knowledge management
$90,000 - $110,000 per year, depending on experience
BenefitsWe offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.
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