Assistant Client Growth Specialist

4 days ago


Pune, Maharashtra, India ExxatSystems Pvt Ltd Full time
About the Role

We are seeking an experienced Assistant Account Manager to join our team at Exxat Systems Pvt Ltd. This is a challenging and rewarding role that requires excellent communication and interpersonal skills, as well as the ability to work collaboratively in a team environment.

Key Responsibilities
  1. Client Relationship Management:
    • Manage client accounts and develop strong relationships to ensure client satisfaction and retention.
    • Act as a point of contact for standard clients/strategic clients, addressing their queries and concerns promptly.
    • Schedule and conduct regular customer checkpoints, rotation readiness, and other governance (based on the frequency defined) to review project progress, gather feedback, and discuss any issues or additional needs.
  2. Project Coordination:
    • Coordinate with internal teams to ensure timely delivery of client projects.
    • Maintain accurate and up-to-date client records and documentation for their standard clients in Monday.com.
    • Collaborate with the Finance team to ensure contract renewals for standard clients.
  3. Analytics and Reporting:
    • Analyze ticketing trends with specific logo or domains and provide recommendations on which clients need more support.
    • Conduct analysis of product utilization of the customer and provide recommendations.


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