Exxat Systems Account Development Specialist

3 weeks ago


Pune, Maharashtra, India ExxatSystems Pvt Ltd Full time

**Job Description:**

We are seeking a highly skilled Assistant Account Manager to join our team at ExxatSystems Pvt Ltd. As an Assistant Account Manager, you will play a crucial role in maintaining and growing client relationships.

The ideal candidate will have 3 years of experience in account management, customer service, operations, or a related field. Strong communication and interpersonal skills are essential for this role.

**Key Responsibilities:**

1. **Client Relationship Management:

  • Assist in managing client accounts managed by a US-based Account Manager.
  • Serve as a point of contact for standard clients/strategic clients, addressing their queries and concerns promptly.
  • Developing and maintaining strong client relationships to ensure client satisfaction and retention.
  • Schedule and conduct regular customer checkpoints, rotation readiness and other governance (based on the frequency defined) to review project progress, gather feedback, and discuss any issues or additional needs.

2. **Project Coordination:**

  • Coordinate with internal teams (e.g., Data, Integration, Product, Engineering, Support and Configuration) to ensure timely delivery of client projects.
  • Maintain accurate and up-to-date client records and documentation for their standard clients in Monday.com.
  • Ensure that the standard clients are renewing their contracts and collaborate with the Finance team in the renewal process.

3. **Analytics and Reporting:**

  • Work with support team to review ticketing trends with specific logo or domains.
  • Analysis of the product utilization of the customer and provide the recommendation on which clients need more support.

4. **Technical Acumen:**

  • Collaborate with IT and development teams to assess technical feasibility and ensure alignment with client requirements.
  • Organize and lead integration meetings with clients to discuss and address their IT needs and challenges.
  • Coordinate with relevant stakeholders to resolve technical issues and deliver presentations on project progress, technical solutions, and implementation.

**Requirements:**

  • Proven work experience (3 years of experience) in account management, customer service, operations, or a related field.
  • Experience with CRM software (e.g., Salesforce, Monday.com or others).
  • Understanding of sales principles and ability to deliver excellent customer experience.

**Salary Range:** $60,000 - $80,000 per annum, depending on experience.



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