Hotel Reservations Coordinator

4 days ago


Bengaluru, Karnataka, India sysotel Full time

Key Responsibilities:

  • Process guest reservation requests in accordance with hotel policies and standards.
  • Exhibit in-depth knowledge of hotel rooms, their locations, and layouts to provide accurate information to guests.
  • Manage daily correspondence, including responding to guest inquiries and resolving any issues in a timely manner.
  • Answer phone calls and emails to assist guests with reservations, modifications, and cancellations, while also promoting upselling opportunities.
  • Ensure accurate filing of all reservation information, including past bookings and deposits.
  • Send confirmation of reservations as requested and maintain a high level of guest satisfaction.

Qualifications:

  • Demonstrate exceptional telephone etiquette and a strong command of the English language.
  • Analyze guest situations and provide informed suggestions to enhance their stay.
  • Communicate effectively, both verbally and in writing, to convey information to guests, colleagues, and management.
  • Possess a relevant qualification, preferably a degree in Tourism, and be able to work rapidly and accurately.


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