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Hotel Operations Manager

1 month ago


Bengaluru, Karnataka, India AccorHotel Full time

We are seeking a highly skilled Hotel Operations Manager to join our team at AccorHotel.

About the Role

This is a dynamic and challenging position that requires a strong leader with excellent interpersonal and communication skills.

The successful candidate will be responsible for overseeing the daily operations of our hotel, including supervising junior team members and ensuring that all tasks are completed on time and to a high standard.

You will be the first point of contact for guests, handling complaints and comments in a professional and efficient manner. Your ability to work well under pressure and think on your feet will be essential in this role.

Key Responsibilities
  • Supervise and assist junior team members to ensure that all tasks are completed on time and to a high standard
  • Handle guest complaints and comments in a professional and efficient manner
  • Oversee the daily operations of the hotel, including food and beverage services
  • Take and record restaurant reservations and cancellations
  • Deliver exceptional customer service and promote a positive hotel image
  • Assist in the development and implementation of new procedures and policies
  • Attend all briefings, meetings and trainings as assigned by management
  • Perform other reasonable duties assigned by management
Requirements
  • Strong leadership and interpersonal skills
  • Excellent communication and customer contact skills
  • Service oriented with an eye for detail
  • Ability to work well in stressful and high-pressure situations
  • A team player and builder
  • A motivator and self-starter
  • Well-presented and professionally groomed at all times
Salary and Benefits

The salary for this position is estimated to be between $50,000 and $70,000 per year, depending on experience.

We offer a comprehensive benefits package, including health insurance, paid time off, and a competitive retirement plan.

Why Join Us?

At AccorHotel, we value our employees and offer a range of benefits and opportunities for growth and development.

We are committed to providing exceptional customer service and promoting a positive hotel image.

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this position.