Hotel Guest Services Coordinator

5 days ago


Bengaluru, Karnataka, India AccorHotel Full time

Job Description:

The Hotel Guest Services Coordinator plays a vital role in delivering exceptional guest experiences at AccorHotel. This individual is responsible for ensuring seamless operations within the Guest Experience section, adhering to high standards of service quality and efficiency.

Duties and Responsibilities:

  • Liaise with various departments to guarantee smooth coordination and timely completion of tasks.
  • Interact with guests to understand their requirements and ensure prompt resolution of any issues that may arise.
  • Efficiently manage the check-in and check-out process for all hotel guests, providing warm and friendly assistance throughout.
  • Communicate essential information about hotel services and facilities to guests, empowering them to make informed decisions during their stay.

Requirements:

  • Previous experience in guest relations, customer service, or hospitality is preferred.
  • Excellent interpersonal and communication skills, with fluency in English (additional languages are a plus).
  • Strong problem-solving abilities and the capacity to remain composed under pressure.
  • Exceptional attention to detail and organizational skills.
  • Ability to multitask effectively and prioritize guest needs in a fast-paced environment.
  • Flexibility to work varied shifts, including weekends and holidays.
  • Proficiency in using computer systems and hotel management software.

Additional Information:

The ideal candidate will possess 2-3 years of experience in a similar role. We offer an estimated salary range of $45,000 - $60,000 per year, commensurate with qualifications and location.



  • Bengaluru, Karnataka, India SOULHR MANAGEMENT SOLUTIONS LLP Full time

    Company OverviewSOULHR Management Solutions LLP is a leading human resources services provider catering to the Pharmaceutical, Manufacturing, and Hospitality industries. With a team of dedicated professionals, we specialize in recruitment, payroll services, statutory compliance, employee reference checks, and leave & attendance management.Job OverviewA Guest...


  • Bengaluru, Karnataka, India AccorHotel Full time

    The Guest Relations Associate role plays a pivotal part in the hotel's mission to provide seamless and exceptional guest experiences. Key responsibilities include ensuring smooth check-in and check-out processes, maintaining a high level of guest service standards, and maintaining effective communication with various departments to guarantee a synchronized...


  • Bengaluru, Karnataka, India Olive by Embassy Full time

    At Olive by Embassy, we are looking for a skilled Guest Services Coordinator to join our team!Responsibilities:Welcome and greet guests, ensuring they have a smooth check-in experienceHandle guest complaints and concerns in a professional and timely mannerOversee VIP guests and coordinate arrivals and departuresManage room allocation and ensure seamless...


  • Bengaluru, Karnataka, India Hellowork Technologies Pvt Ltd Full time

    Guest Service ResponsibilitiesAs a key member of our team at Hellowork Technologies Pvt Ltd, you will be responsible for delivering exceptional customer experiences. Key responsibilities include:Handling Guest Complaints: Addressing and resolving guest concerns in a timely and efficient manner.VIP Guest Management: Ensuring seamless experiences for...


  • Bengaluru, Karnataka, India Krithi Ventures Pvt. Ltd Full time

    Job Title: Guest Relations ExecutiveAbout the Role:We are seeking an exceptional Guest Relations Executive to join our team at Krithi Ventures Pvt. Ltd. This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering an exceptional guest experience.Key Responsibilities:Directly address the needs of VIP Guests and...


  • Bengaluru, Karnataka, India Olive by Embassy Full time

    Key Responsibilities:Greet guests warmly and ensure a smooth check-in process.Address guest concerns and complaints in a timely and efficient manner.Oversee the arrival and departure of VIP guests.Accommodate guest room requests and maintain up-to-date knowledge of room rates and promotions.Coordinate with housekeeping to ensure rooms are clear and ready for...


  • Bengaluru, Karnataka, India sysotel Full time

    Key Responsibilities:Process guest reservation requests in accordance with hotel policies and standards.Exhibit in-depth knowledge of hotel rooms, their locations, and layouts to provide accurate information to guests.Manage daily correspondence, including responding to guest inquiries and resolving any issues in a timely manner.Answer phone calls and emails...


  • Bengaluru, Karnataka, India Lexstays Full time

    The Lexstays team is seeking a skilled Relationship Executive to serve as the primary point of contact for our guests. This role involves managing all aspects of their accommodation, including reservations, room information, rates, and amenities.Key responsibilities include:Managing online and phone reservationsProviding information about payment methods and...


  • Bengaluru, Karnataka, India Accor Full time

    Company OverviewAccor, a leading hospitality group, brings to you a unique opportunity to work in the heart of Bengaluru's IT corridor. Our hotel, Novotel Bengaluru Outer Ring Road, is strategically located near numerous IT parks and corporate hubs, offering a perfect residence for travelers across the globe.Job DescriptionWe are seeking an experienced Hotel...


  • Bengaluru, Karnataka, India AccorHotel Full time

    Key Responsibilities:• Ensure seamless guest experiences through effective communication and problem-solving skills.• Collaborate with various departments to deliver smooth and coordinated work.• Provide warm and friendly assistance to guests, ensuring their needs are met.• Maintain high standards of guest service, adhering to hotel protocols and...

  • Restaurant Leader

    4 weeks ago


    Bengaluru, Karnataka, India Hotel Paramos Inn Full time

    **About Hotel Paramos Inn**We are a 3-star hotel in the heart of Bangalore, India, offering comfortable accommodations and exquisite dining options for both leisure and business travelers.Restaurant Captain PositionAs a Restaurant Captain at Hotel Paramos Inn, you will oversee the smooth operation of our dining area, ensuring exceptional guest experiences....


  • Bengaluru, Karnataka, India GreenPark Hotels And Resorts Limited Full time

    F&B Service Coordinator Job OverviewGreenPark Hotels And Resorts Limited is seeking a skilled F&B Service Coordinator to join our team.This role will play a vital part in ensuring the exceptional service delivery in the Food & Beverage department, catering to the diverse needs of our guests.We estimate the annual salary for this position to be around...


  • Bengaluru, Karnataka, India Pai Hotels Full time

    Pai Hotels seeks an experienced Accounts Executive to manage financial operations in major cities of Karnataka and Andhra Pradesh. As a key player in the hotel business industry, our 3-star hotels provide a welcoming stay to business and leisure guests.Key Responsibilities:Manage financial transactions, accounts, and recordsEnsure timely GST filling and...


  • Bengaluru, Karnataka, India IBIS Full time

    Job SummaryWe are seeking a skilled Hotel Housekeeping Specialist to join our team at IBIS. This is a key role that involves ensuring the highest standards of cleanliness and comfort in our hotel rooms and public areas.Main ResponsibilitiesEnsure that all hotel rooms and public areas are maintained to the highest standards of cleanliness and...


  • Bengaluru, Karnataka, India ICON HOTELS INDIA Full time

    **Job Opportunity at ICON Hotels India**ICON Hotels India is seeking a highly skilled professional to lead our Front Office Department.As a Duty Manager/GRE, you will be responsible for ensuring seamless guest experiences and driving hotel operations.Main Responsibilities:Lead the Front Office Department to deliver exceptional guest services.Implement...


  • Bengaluru, Karnataka, India AccorHotel Full time

    Hotel Guest Experience Manager PositionWe are seeking a highly skilled and experienced individual to fill the role of Hotel Guest Experience Manager at AccorHotel. This position is responsible for ensuring that all hotel guests have a positive and memorable experience during their stay.About the Role:This is a full-time position requiring excellent...


  • Bengaluru, Karnataka, India Four Seasons Hotels and Resorts Full time

    About Four Seasons Hotels and Resorts:Four Seasons Hotels and Resorts is a world-renowned hospitality company that offers an unparalleled level of luxury and service to its guests. We are committed to delivering exceptional experiences through our team of dedicated and passionate employees.About the Position:We are seeking a skilled Hotel Maintenance...


  • Bengaluru, Karnataka, India GreenPark Hotels And Resorts Limited Full time

    The Food and Beverage (F&B) service department at GreenPark Hotels and Resorts Limited is responsible for catering to the dining needs of our guests. The F&B service team is comprised of several sections that provide services based on guest preferences.The key focus areas for this role include:Delivering an exceptional breakfast service to our room guests on...

  • Guest Service Manager

    4 weeks ago


    Bengaluru, Karnataka, India Play Arena Full time

    Job Title: Guest Relations Manager(HOD)Job Description: Guest Relations HOD As the Guest Service Manager & Head of Department at PLaY Arena, you will play a crucial role in ensuring exceptional guest experiences and efficient operations. Your responsibilities will include: Guest Services Leadership: Overseeing all aspects of guest services, including...


  • Bengaluru, Karnataka, India Krithi Ventures Pvt. Ltd Full time

    Job DescriptionKey Responsibilities:Deliver exceptional guest experiences by directly addressing their needs and ensuring hotel departments are briefed on their requirements.Provide a warm welcome to guests in the lobby area, ensuring they feel comfortable and informed.Act as the main point of contact for VIP guests, ensuring their needs are met and they...