Hotel Guest Experience Specialist

7 hours ago


Bengaluru, Karnataka, India AccorHotel Full time

The Guest Relations Associate role plays a pivotal part in the hotel's mission to provide seamless and exceptional guest experiences. Key responsibilities include ensuring smooth check-in and check-out processes, maintaining a high level of guest service standards, and maintaining effective communication with various departments to guarantee a synchronized and welcoming environment for our valued guests.


To achieve this, the ideal candidate will possess excellent interpersonal and communication skills, backed by fluency in English. Additionally, strong problem-solving abilities, attention to detail, and proficiency in using computer systems and hotel management software are essential. Previous experience in guest relations, customer service, or hospitality is also preferred. The successful candidate will be able to work in a fast-paced environment, multitask effectively, and prioritize guest needs while maintaining a calm and composed demeanor under pressure.


For this position, we are seeking candidates with 2-3 years of experience in a similar role. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity with AccorHotel.



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