Guest Relations Executive
3 days ago
At Krithi Ventures Pvt. Ltd, we are seeking a highly skilled Guest Relations Executive to join our team.
As a Guest Relations Executive, you will be responsible for ensuring an exceptional guest experience by addressing the needs of VIP guests and informing other team members of their requirements.
Key Responsibilities:
- Meet, greet, and direct guests who enter the lobby area
- Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all guest queries in a timely and efficient manner
- Manage, record, and resolve promptly guest or customer complaints
- Ensure a high level of customer service is constantly maintained for Reception, Lobby area, and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the Real Estate and identify opportunities for up-selling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the guest
- Communicate with the Executive Lounge Manager and track and reward regular guests for their loyalty and creativity; choose rewards that meet guest preferences while remaining within the allocated budget
- Maintain good communication and work relationships in all Real Estate areas
- Maintain staffing levels to meet business demands
- Attend all Reception meetings and Executive Lounge Meetings
- Comply with hotel security, fire regulations, and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary
Requirements:
- Ability to listen and respond to demanding guest needs
- Excellent leadership, interpersonal, and communication skills
- Accountable and resilient
- Commitment to delivering high levels of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations
- Fluency in English, Hindi, and Kannada
- Age Criteria: Max up to 35 years
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