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Guest Services Coordinator

1 month ago

Bengaluru, Karnataka, India Olive by Embassy Full time

At Olive by Embassy, we are looking for a skilled Guest Services Coordinator to join our team

Responsibilities:

  • Welcome and greet guests, ensuring they have a smooth check-in experience
  • Handle guest complaints and concerns in a professional and timely manner
  • Oversee VIP guests and coordinate arrivals and departures
  • Manage room allocation and ensure seamless guest flow
  • Stay up-to-date on room rates, promotions, and packages to provide excellent guest service
  • Coordinate with housekeeping for efficient room clearances
  • Collect guest feedback and maintain a safe and secure environment
  • Perform basic cashier duties as needed
  • Maintain guest lockers and ensure a secure guest experience
  • Ensure smooth check-ins and check-outs, minimizing delays and discomfort
  • Provide a proper handover to the next shift and adhere to property rules and policies
  • Manage the property in the absence of a Property Manager
  • Multitask and coordinate duties in a fast-paced environment

Education and Experience:
BHM / Bsc- HM / DHM / MHM, 0-4 years of experience.