Airport Guest Experience Specialist
6 days ago
Company Overview:
Avolta AG is a leading travel retail and travel food & beverage company dedicated to revolutionizing the travel experience. With a diverse workforce representing over 150 nationalities, we strive to deliver solid execution and value creation for all stakeholders.
Job Overview:
We are seeking a dedicated and energetic Guest Services Associate to join our team at Avolta. As a Guest Services Associate, you will be responsible for providing exceptional customer service to our guests, ensuring their comfort and satisfaction during travel experience.
Key Responsibilities:
- Guest Greeting and Support: Greet and welcome guests in a friendly and professional manner, assist guests with check-in, baggage handling, and other travel-related services.
- Travel Information and Assistance: Provide accurate information about travel itineraries, flight delays, and airport facilities, ensuring guests are well-informed and supported throughout their journey.
- Conflict Resolution and Guest Safety: Resolve guest complaints and issues promptly and effectively, ensuring guest safety and security at all times.
- Team Collaboration and Communication: Coordinate with other departments to ensure smooth guest experiences, promote and upsell Avolta products and services to guests, and stay up-to-date with industry trends and best practices in guest services.
Requirements and Qualifications:
- Fresher: Less than 1 year of experience
- Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment
- Mindset and Adaptability: Dedicated and customer-oriented mindset, flexible and easily adaptable to changing circumstances
- Teamwork and Collaboration: Strong teamwork and collaboration skills, with the ability to work effectively in a dynamic environment
Working Environment:
This is a full-time position based in Bangalore, Karnataka, India, offering opportunities for professional and personal growth in an international environment.
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