Customer Experience Coordinator

2 weeks ago


Bengaluru, Karnataka, India SOULHR MANAGEMENT SOLUTIONS LLP Full time
Job Overview

A Customer Experience Coordinator is a vital role in the hospitality industry, responsible for delivering exceptional guest service and ensuring a pleasant experience for all guests. This position involves handling inquiries, resolving complaints, coordinating guest requests, and maintaining a professional demeanor at all times.

The ideal candidate should have 1-3 years of experience in a similar role and possess excellent communication and interpersonal skills. Strong customer service orientation, problem-solving abilities, and attention to detail are also essential qualities for this position.

Responsibilities
  • Welcome and greet guests in a friendly and professional manner
  • Provide exceptional customer service to guests throughout their stay
  • Handle guest inquiries, requests, and complaints promptly and efficiently
  • Ensure smooth check-in and check-out processes for guests
  • Coordinate with various departments to fulfill guest needs and requests
  • Maintain a clean and tidy reception area
  • Handle telephone calls, emails, and any other forms of communication in a professional manner
  • Maintain knowledge of hotel facilities, services, and events to provide accurate information to guests

This role requires strong organizational skills, multitasking abilities, and flexibility to work in a fast-paced environment. The ideal candidate should be able to work evenings, weekends, and holidays as required.

About SOULHR Management Solutions LLP

SOULHR Management Solutions LLP is a prestigious human resources services provider in the Pharmaceutical, Manufacturing, and Hospitality industries. With a team of dedicated professionals, we specialize in recruitment, payroll services, statutory compliance, employee reference checks, and leave & attendance management. Our mission is to assist organizations in effectively managing their human capital and ensuring smooth HR operations.



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