Customer Experience Coordinator
1 day ago
We are seeking a highly motivated Customer Experience Coordinator to join our team at TE Connectivity. In this role, you will be responsible for delivering exceptional customer service and ensuring seamless communication with our customers.
About the Role
The ideal candidate will have a minimum of 4+ years' experience in Customer Service, Sales Operations, Supply Chain & Logistics. They will be proficient in MS Office and have knowledge of SAP and SFDC. A Bachelor's or Business degree is also required.
Key Responsibilities
- Deliver extraordinary customer experiences by providing world-class customer service.
- Respond promptly to customer inquiries via phone and email.
- Provide detailed information about products, services, and order status.
- Resolve customer complaints and issues efficiently and professionally.
- Process customer orders accurately and efficiently.
- Track order progress and ensure timely delivery.
- Coordinate with planner, logistics, sales, product management, and quality teams to fulfill customer requirements.
- Serve as the primary point of contact between customers and the manufacturing team.
- Communicate any changes in order status, delays, or issues to customers promptly.
- Maintain accurate and up-to-date customer records and order documentation.
- Generate regular reports on order status, customer interactions, and other relevant metrics.
- Identify trends and provide insights to improve customer service processes.
- Identify and troubleshoot issues related to orders, deliveries, and product quality.
- Gather customer feedback and suggest improvements to products and services.
Requirements
- Any Bachelor's/Business degrees or equivalent experience.
- MS Office proficiency.
- SAP knowledge.
- Supply chain knowledge.
- SFDC experience.
Salary Information
This position offers a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience.
-
Customer Experience Coordinator
2 weeks ago
Bengaluru, Karnataka, India SOULHR MANAGEMENT SOLUTIONS LLP Full timeJob OverviewA Customer Experience Coordinator is a vital role in the hospitality industry, responsible for delivering exceptional guest service and ensuring a pleasant experience for all guests. This position involves handling inquiries, resolving complaints, coordinating guest requests, and maintaining a professional demeanor at all times.The ideal...
-
Experience Coordinator
2 days ago
Bengaluru, Karnataka, India The Experience Co. Full timeAbout Experience Co.Experience Co. is a pioneering experiential brand that crafts and executes unique travel experiences in India and globally. With a presence across 20+ countries, our projects are designed to foster meaningful connections among artists, creators, founders, leaders, and misfits.We're a bootstrapped, profitable company driven by a team with...
-
Customer Experience Coordinator
7 days ago
Bengaluru, Karnataka, India Applicantz Full timeWe are seeking a skilled Customer Retention Specialist to join our team at Applicantz, a leading technology company. This is a long-term contract position with a global technology leader that fosters a progressive culture, creativity, and flexibility in the work environment.Our client uses cutting-edge technologies to stay ahead of the curve, and they value...
-
Customer Experience Coordinator
3 weeks ago
Bengaluru, Karnataka, India Accor Full timeAbout This Role As a key member of the Accor team, you will play a crucial part in delivering exceptional customer experiences. Your primary responsibility will be to maximize room bookings by providing efficient reservations services.Key Responsibilities Maximize room bookings by delivering a pleasant and efficient reservations service. Ensure that...
-
Customer Experience Liaison
1 week ago
Bengaluru, Karnataka, India DTDC Express Limited Full timeWe are seeking a Customer Relationship Management Executive to join our team at DTDC Express Limited in Chamarajpet.Estimated Salary:$40,000 - $60,000 per annumJob OverviewThe ideal candidate will have excellent communication skills in English, Kannada, and Hindi. A minimum graduate degree is required, with good experience or knowledge of customer...
-
Guest Experience Coordinator
1 month ago
Bengaluru, Karnataka, India SOULHR MANAGEMENT SOLUTIONS LLP Full timeCompany OverviewSOULHR Management Solutions LLP is a leading human resources services provider catering to the Pharmaceutical, Manufacturing, and Hospitality industries. With a team of dedicated professionals, we specialize in recruitment, payroll services, statutory compliance, employee reference checks, and leave & attendance management.Job OverviewA Guest...
-
Experience MICE Coordinator
2 weeks ago
Bengaluru, Karnataka, India Independent Power Producers Association of India (IPPAI) Full timeAbout UsShoonya Farm Retreat is an ideal destination for groups and teams looking to bond and create new connections. Our landscape offers the perfect setting for team building activities, making it a popular choice for off-site office retreats.Role OverviewWe are seeking a highly skilled Marketing & Sales - MICE Specialist to join our team at Shoonya Farm...
-
Customer Experience Professional
4 weeks ago
Bengaluru, Karnataka, India Hotelogix India Private Limited Full time**Job Description**### Key Responsibilities* Ensure higher Product Adoption and great customer experience by conducting regular Happy to connect calls* Maintain a healthy relationship with all customers under his/her portfolio* Escalation point for the client, handle all cases of Grievances, dissatisfaction, issues with Process, disassociation with Product*...
-
Customer Experience Manager
4 weeks ago
Bengaluru, Karnataka, India Reliance Retail Full timeCompany OverviewReliance Retail is a leading Indian retailer with a strong omni-channel presence. We strive to deliver an exceptional customer experience through our integrated store concepts, digital platforms, and new commerce initiatives.Job OverviewWe are seeking a skilled Customer Relationship Management (CRM) professional to join our team at Reliance...
-
Customer Experience Manager
4 weeks ago
Bengaluru, Karnataka, India Pinkerton Full timeJob Summary:The Customer Engagement & Experience Manager will lead the development and implementation of strategies to enhance customer and stakeholder satisfaction for Pinkerton's global clients. This role will focus on creating a seamless and positive customer journey, driving engagement, and building strong relationships between Global Corporate Security...
-
Customer Experience Manager
3 weeks ago
Bengaluru, Karnataka, India TVS Motor Company Full timeCustomer Experience ManagerWe are seeking a highly skilled Customer Experience Manager to drive customer satisfaction across various touchpoints. The ideal candidate will oversee the entire customer journey, ensuring seamless interactions and resolving any issues promptly.Social Media Health of EV Brands:Monitor and manage the social media presence of our EV...
-
Front Office Service Coordinator
2 weeks ago
Bengaluru, Karnataka, India Hyatt Corporation Full timeAbout the RoleWe are seeking a skilled Front Office Service Coordinator to join our team at Hyatt Centric Hebbal Bangalore. This is a full-time position that requires excellent customer service skills and a passion for delivering exceptional experiences.Job SummaryThe successful candidate will be responsible for providing top-notch service to our guests,...
-
Customer Experience Ambassador
4 weeks ago
Bengaluru, Karnataka, India Refining Skills Academy Full timeDeliver Exceptional Customer Service as a Customer Experience AmbassadorMarathonQtech is a dynamic technology company seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Ambassador.The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and the ability to work independently...
-
Customer Experience Associate
2 weeks ago
Bengaluru, Karnataka, India Aristo Atelier Full timeJob Title: Customer Experience AssociateLocation: BangaloreAbout Us:Aristo Atelier is a globally recognized luxury interior design brand seeking a proactive and enthusiastic Customer Service Intern to join our premium experience center in Bangalore.Key Responsibilities:Provide prompt and accurate resolutions to customer inquiries via phone, email, and...
-
Customer Support Coordinator
4 weeks ago
Bengaluru, Karnataka, India Lectra Full timePOSITION SUMMARY The Customer Support Coordinator will ensure smooth and efficient activities from the Expertise Center (Call Center) where Equipment and Software specialists support remotely customers in India. He/She will work closely with the Expertise Center team. We require an organized individual with ideally a call centre experience. This position...
-
Customer Experience Specialist
4 weeks ago
Bengaluru, Karnataka, India SOULHR MANAGEMENT SOLUTIONS LLP Full timeCustomer Experience SpecialistAssist clients with inquiries, requests, and complaints in a timely and professional manner.Key Responsibilities:Welcome and greet guests in a friendly and professional mannerProvide exceptional customer service to guests throughout their stayHandle guest inquiries, requests, and complaints promptly and efficientlyEnsure smooth...
-
Operations Coordinator
3 weeks ago
Bengaluru, Karnataka, India JLL Full timeJob SummaryThe Workplace Delivery Coordinator will oversee the day-to-day housekeeping operations management and vendor partners in a large, modern, and upscale office. This role enforces quality assurance for cleanliness and ensures alignment with the Workspace Experience team to create Customer Delight.Key ResponsibilitiesAssigns team members duties and...
-
Customer Experience Specialist
4 weeks ago
Bengaluru, Karnataka, India Urban Vault Full timeAbout Urban VaultAt Urban Vault, we're disrupting the commercial real estate market with our innovative workspace-as-a-Service offering. Our Intelligent platform empowers businesses to stay agile and attract top talent.Key ResponsibilitiesClient Relationship Management: Foster strong relationships with clients, understand their needs, and ensure their...
-
Customer Experience Strategist
7 days ago
Bengaluru, Karnataka, India Pinkerton Full timeAbout the Role:">We are seeking an experienced Customer Experience Strategist to join our team at Pinkerton. In this role, you will be responsible for creating and implementing strategies to continuously improve customer and stakeholder satisfaction.">Key Responsibilities:">">Develop and implement a customer experience strategy that aligns with GCS...
-
Customer Experience Specialist
4 weeks ago
Bengaluru, Karnataka, India Microsoft Full timeOverviewWe're seeking a seasoned Technical Support Lead to join our Customer Service & Success (CE&S) organization at Microsoft. As a trusted advisor, you'll work closely with our largest and most strategic customers to resolve complex technical issues and drive desired customer outcomes.About the RoleIn this critical position, you'll be responsible for...