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Customer Experience Coordinator

1 month ago

Bengaluru, Karnataka, India TE Connectivity Full time
Job Summary

We are seeking a highly motivated Customer Experience Coordinator to join our team at TE Connectivity. In this role, you will be responsible for delivering exceptional customer service and ensuring seamless communication with our customers.

About the Role

The ideal candidate will have a minimum of 4+ years' experience in Customer Service, Sales Operations, Supply Chain & Logistics. They will be proficient in MS Office and have knowledge of SAP and SFDC. A Bachelor's or Business degree is also required.

Key Responsibilities
  • Deliver extraordinary customer experiences by providing world-class customer service.
  • Respond promptly to customer inquiries via phone and email.
  • Provide detailed information about products, services, and order status.
  • Resolve customer complaints and issues efficiently and professionally.
  • Process customer orders accurately and efficiently.
  • Track order progress and ensure timely delivery.
  • Coordinate with planner, logistics, sales, product management, and quality teams to fulfill customer requirements.
  • Serve as the primary point of contact between customers and the manufacturing team.
  • Communicate any changes in order status, delays, or issues to customers promptly.
  • Maintain accurate and up-to-date customer records and order documentation.
  • Generate regular reports on order status, customer interactions, and other relevant metrics.
  • Identify trends and provide insights to improve customer service processes.
  • Identify and troubleshoot issues related to orders, deliveries, and product quality.
  • Gather customer feedback and suggest improvements to products and services.

Requirements
  • Any Bachelor's/Business degrees or equivalent experience.
  • MS Office proficiency.
  • SAP knowledge.
  • Supply chain knowledge.
  • SFDC experience.

Salary Information
This position offers a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience.