Senior Customer Service Coordinator
5 days ago
Located in Bangalore, India, we are seeking a highly skilled and experienced Senior Customer Service Coordinator.
We offer a competitive salary of Rs. 7 lakhs per annum.
About the Job:
At PEI-Genesis, our mission is to deliver engineered solutions that meet specific application requirements with speed, service, and consistent quality. As a Senior Customer Service Coordinator, you will play a crucial role in ensuring total quality and effective customer service.
Key Responsibilities:
- Answer all incoming telephone calls in a cheerful, courteous, and timely manner.
- Take clear, concise, and correct messages as needed.
- Greet all branch visitors and announce their arrival to appropriate staff members.
- Maintain a neat and orderly appearance of your workstation and lobby area.
- Monitor security cameras.
- Enter all customer orders for the branch and review order confirmation for errors.
- Use backlog reports to expedite customer orders and secure on-time delivery.
- Perform stock checks and obtain delivery information for sales representatives to process customer quotes.
- Process and track return material authorizations (RMAs).
- Send samples, line cards, and sales literature to customers and potential customers.
- Perform various clerical duties as time permits, including typing, faxing, sorting mail, filing, etc.
- Print and review daily, weekly, bi-weekly, and monthly reports as instructed by your Manager.
- Order and restock necessary office supplies.
- Participate actively in PEI's total quality process.
Requirements:
To be successful in this role, you should have at least 2 years of customer service and sales order processing experience, with ERP system experience. You must be able to speak and communicate effectively in English.
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