Senior Customer Service Coordinator

5 days ago


Bengaluru, Karnataka, India PEI-Genesis Full time

Located in Bangalore, India, we are seeking a highly skilled and experienced Senior Customer Service Coordinator.

We offer a competitive salary of Rs. 7 lakhs per annum.

About the Job:

At PEI-Genesis, our mission is to deliver engineered solutions that meet specific application requirements with speed, service, and consistent quality. As a Senior Customer Service Coordinator, you will play a crucial role in ensuring total quality and effective customer service.

Key Responsibilities:

  • Answer all incoming telephone calls in a cheerful, courteous, and timely manner.
  • Take clear, concise, and correct messages as needed.
  • Greet all branch visitors and announce their arrival to appropriate staff members.
  • Maintain a neat and orderly appearance of your workstation and lobby area.
  • Monitor security cameras.
  • Enter all customer orders for the branch and review order confirmation for errors.
  • Use backlog reports to expedite customer orders and secure on-time delivery.
  • Perform stock checks and obtain delivery information for sales representatives to process customer quotes.
  • Process and track return material authorizations (RMAs).
  • Send samples, line cards, and sales literature to customers and potential customers.
  • Perform various clerical duties as time permits, including typing, faxing, sorting mail, filing, etc.
  • Print and review daily, weekly, bi-weekly, and monthly reports as instructed by your Manager.
  • Order and restock necessary office supplies.
  • Participate actively in PEI's total quality process.

Requirements:

To be successful in this role, you should have at least 2 years of customer service and sales order processing experience, with ERP system experience. You must be able to speak and communicate effectively in English.



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