Senior IT Service Delivery Director

1 day ago


Bengaluru, Karnataka, India Neurones IT Asia Full time

We are seeking a highly skilled and experienced Senior IT Service Delivery Director to join Neurones IT Asia.

Job Overview

This role is responsible for leading the end-to-end delivery of IT services, ensuring they meet defined service level agreements (SLAs) and key performance indicators (KPIs).

Key Responsibilities
  • Manage the delivery of IT services, ensuring timely communication with stakeholders regarding issues and performance.
  • Drive continuous improvement initiatives to enhance service quality, reliability, and efficiency.
  • Lead and mentor the IT service delivery team, including support engineers and coordinators.
  • Coordinate cross-functional teams to ensure seamless delivery of IT services.
  • Foster a collaborative and customer-focused team environment.
Requirements
  • 8+ years of experience in IT service management or delivery roles, with at least 3 years in a leadership position.
  • Proven experience in managing IT operations, service desks, or infrastructure services.
  • Strong knowledge of ITIL frameworks and processes (certification preferred).
  • Excellent problem-solving and decision-making abilities.
  • Strong interpersonal and communication skills, with the ability to interact with stakeholders at all levels.
Compensation and Benefits

The estimated salary for this role is $120,000 - $180,000 per year, depending on location and experience. Additionally, Neurones IT Asia offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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