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Service Delivery Director

2 months ago

Bengaluru, Karnataka, India Edge Executive Search Full time

Job Description:

At Edge Executive Search, we are seeking a seasoned Delivery Manager to oversee service delivery for a portfolio of high-value clients across India and international markets.

Position Overview:

We require a strategic, results-driven leader with strong experience in service delivery management, client relationships, and team leadership to manage the end-to-end service delivery process.

Key Responsibilities:

  • Service Delivery Management: Oversee daily service operations, ensuring performance aligns with financial and operational KPIs, such as cost efficiency and customer satisfaction.
  • Stakeholder Engagement: Serve as the primary point of contact for operational matters, working closely with project leads, customer operations teams, and senior management.
  • Planning & Reporting: Lead planning and execution of service delivery projects, managing timelines, resources, and milestones.
  • Resource & Performance Management: Optimize resource allocation across teams to maximize efficiency and ensure effective team development, training, and performance management.
  • Process Improvement & Governance: Evaluate operational performance and implement process improvements to drive initiatives that enhance service delivery.
  • Client Relationship Development: Engage proactively with clients to understand their needs and ensure customer satisfaction.
  • Innovation & Transformation: Drive innovation in service delivery through the adoption of new technologies and best practices.

Qualifications & Experience:

  • Proven experience in a service delivery management role, managing large teams and key accounts, preferably in IT, telecom, or related sectors.
  • Strong understanding of financial and operational KPIs, SLA management, and service performance monitoring.
  • Excellent communication and leadership skills, with the ability to manage client relationships and lead cross-functional teams effectively.

Location: Flexible, with a requirement to work across other metro locations in South India, depending on business needs.