IT Service Delivery Director
1 day ago
The estimated salary for this role is $120,000 - $180,000 per year.
This is an exciting opportunity to lead the delivery of IT services at EdgeVerve. As an IT Service Delivery Lead, you will be responsible for designing and implementing a comprehensive IT service management strategy that leverages our AI Next Platform and partner offerings.
You will work closely with our product development teams to drive the creation of innovative solutions that meet the needs of our customers. Your goal will be to deliver exceptional service quality, reduce costs, and improve efficiency across the organization.
To achieve this, you will need to have practical experience with ITIL processes such as incident management, problem management, change enablement, release management, and knowledge management.
Familiarity with leading ITSM platforms like ServiceNow, Jira Service Management, and BMC Helix is also essential. Additionally, you should be familiar with collaboration tools like Slack and Microsoft Teams and their integrations with ITSM.
You will also need to understand technology capabilities like AIOps, ChatOps, and the shift towards employee experience in ITSM. Awareness of specific AI/ML techniques in ITSM, such as natural language processing for ticket categorization, anomaly detection for proactive problem identification, and predictive analytics for resource optimization, is highly desirable.
Ultimately, your success will depend on your ability to develop a product vision that leverages AI/data/RPA to address key challenges in ITSM, such as reducing mean time to resolve (MTTR), improving first call resolution, and automating repetitive tasks.
We are looking for someone who can take charge of our IT service delivery function and drive significant improvements in service quality, cost, and efficiency.
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