Service Delivery Director

5 days ago


Bengaluru, Karnataka, India ReadyAssist Full time

**Job Title:** Service Delivery Director

**About ReadyAssist:** ReadyAssist is a leading company that delivers exceptional service to its customers. We are seeking a highly skilled Service Delivery Director to lead our delivery team and drive operational excellence.

**Key Responsibilities:**

  • Manage end-to-end service delivery and ensure quality across locations.
  • Drive campaigns in collaboration with Sales and Business teams.
  • Optimize processes to meet KPIs and achieve 100% targets.
  • Expand services to new cities and categories.
  • Foster a tech-driven approach for efficiency and growth.
  • Recruit, mentor, and lead a skilled delivery team.
  • Monitor and improve performance metrics like customer satisfaction and delivery timelines.

**Requirements:**

  • Proven expertise in service delivery with P&L management experience.
  • Leadership skills to handle teams, partners, and high-volume B2C operations.
  • Data-driven mindset with a knack for operational excellence.
  • Graduate in any stream; experience in e-commerce or automobile industries preferred.
  • Willingness to travel and adapt to dynamic needs.

**Estimated Salary:** $80,000 - $120,000 per annum based on location and experience.



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