Technical Director for Workplace Services

11 hours ago


Bengaluru, Karnataka, India MUFG Global Service Full time
About the Role

We are seeking a highly experienced Technical Director to lead the strategic direction of our Workplace Technology operations at MUFG Global Service. This role requires strong technical acumen, operational leadership, and strategic thinking to deliver exceptional service, continuous improvements, and seamless technology adoption.

Key Responsibilities
  • Oversee the daily operations of service desk and help desk teams to ensure timely resolution of issues.
  • Manage escalations and ensure Service Level Agreements (SLAs) are consistently met.
  • Implement operational metrics to track performance and ensure alignment with Key Performance Indicators (KPIs).
Leadership and Strategy
  • Develop a strategic roadmap for service desk operations aligned with overall IT infrastructure and cloud strategy.
  • Mentor and lead a team of service desk managers, analysts, and engineers to achieve operational excellence.
  • Promote a culture of continuous improvement, accountability, and service excellence.
Service Desk Operations
  • Ensure smooth day-to-day operations, drive standardization of processes, and manage end-user infrastructure services efficiently.
  • Collaborate with regional and global teams to ensure seamless integration and consistency in services.
  • Ensure appropriate staffing, training, and shift management to provide 24x7 service coverage.
Cloud and Emerging Technologies
  • Lead the integration and management of cloud-based services, including Microsoft Azure and O365.
  • Collaborate with cloud teams to streamline the adoption of cloud-based endpoint management tools such as Microsoft Intune.
Salary and Benefits

The estimated annual salary for this position is $180,000. Benefits include comprehensive health insurance, retirement plan, and paid time off.


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