Operations Director

1 month ago


Bengaluru, Karnataka, India Jobs for Humanity Full time

At FIS, we are leading the way in fintech solutions. Our company touches nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together.

The Director Operations will manage a team of 600+ headcount in US and India sites, focusing on delivering exceptional customer service for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay services. The ideal candidate should have at least 15 to 25 years of experience in call center operations, specifically in managing teams with 500 to 750 span.

We are offering a multi-faceted job with a broad spectrum of responsibilities, including managing Customer Service Leaderships (CSLs), Service Level Agreements (SLAs), and avoiding penalties. The salary for this position is estimated at around $150,000 per year, depending on location and experience.

The successful candidate will be responsible for:

  • Managing a team of 600+ HC across US & India sites
  • Partnering with Transition & Transformation teams, COEs – T, Q, WFM, BI
  • Avoiding Penalties, Losses, Escalations

We offer a range of benefits designed to help support your lifestyle and wellbeing, including a modern international work environment, a dedicated and innovative team, and opportunities for professional education and personal development.


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