Service Operations Director

2 days ago


Bengaluru, Karnataka, India News Corp Full time

News Corp, a global diversified media and information services company, is seeking an experienced Service Operations Director to join their team in Bengaluru, Karnataka.

The ideal candidate will have 8+ years of experience in IT Service Management (ITSM) processes, including Incident, Problem, and Change Management. They will be responsible for leading and ensuring end-user provisioning within agreed time and quality.

The role requires proactive monitoring of end-to-end customer service & Infrastructure, as well as managing operations during business hours and on occasions outside business hours and at weekends.

The successful candidate will have good analytical skills to analyze and improve day-to-day operations, deliver SLA/KPI weekly/Monthly reports to management, and implement process improvements based on ITIL V3/V4 best practices.

This role offers a competitive salary range of ₹1200000 - ₹1800000 per annum, depending on experience.

The ideal candidate will be ITIL certified, with a Bachelor's degree or equivalent, and excellent communication skills.

As a key member of the News Corp team, the Service Operations Director will contribute to the company's success by driving process improvements, delivering high-quality results, and providing exceptional customer satisfaction.

Please note that this job posting is managed by NTS Technology Services Pvt. Ltd., and the job category is Service Operations Director.


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