IT Service Delivery Director
2 weeks ago
IT Service Delivery Director
Job Description:Job Summary: We are seeking an experienced IT Service Delivery Director to lead our IT operations and ensure seamless delivery of IT services to our customers.
Key Responsibilities:
- Oversee day-to-day business operations and ensure effective IT assistance across all aspects of the business.
- Lead the team to provide a consistently high level of customer service and satisfaction.
- Define and implement policies and performance standards, evaluate team performance, and provide additional coaching and support as needed.
- Drive the team to achieve agreed goals and objectives.
- Manage and interact with senior and VIP users regularly.
- Generate reports and give presentations.
- Create and manage budgets.
- Ensure compliance and implement policies and standards.
- Review and evaluate the performance of the team.
- Handle and manage VIP users, interacting with them to understand requirements.
- Achieve, analyze, monitor, and maintain C-SAT/D-SAT scores and guide the team accordingly.
- Train low-level managers and employees as per requirement.
- Responsible for interviewing, hiring, training, and disciplining lower-level managers and employees, as well as coaching and mentoring.
- Maintain project timelines to ensure tasks are accomplished on time.
- Track and monitor service renewal AMCs and requested procurement timelines.
Requirements:
- 8 to 12 years of experience in IT operations and service delivery.
- BE/BSc/BCA degree.
- Excellent communication and organizational skills.
- Ability to lead and manage a team.
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