Service Delivery Director

1 week ago


Bengaluru, Karnataka, India Web Synergies Pvt Ltd Full time

**Job Overview**

We are seeking a highly skilled Service Delivery Director to lead our Data Center Operations team at Web Synergies Pvt Ltd.

Estimated Salary: ₹1,200,000 - ₹2,400,000 per annum

Location: Bangalore (Hybrid)

Experience: 10-15 years

Notice Period: Immediate to 15 Days

About the Role:

The successful candidate will be responsible for managing and collaborating with third-party vendors for Data Center Operations, ensuring compliance with SLAs and achieving performance targets. They will also implement and follow ITIL processes including Incident, Change, and Problem Management for enhanced service delivery.

Key Responsibilities:

  • Oversight of outsourced vendor management, ensuring seamless service delivery in alignment with business goals.
  • Leadership of major incident response teams, coordination with cross-functional groups, and quick resolution to minimize downtime and impact on business operations.
  • Cost management through resource optimization and process improvement.
  • Maintenance and tracking of Data Center assets, ensuring accurate inventory management and optimal utilization.
  • Change management, minimizing disruption to services and operations during transitions.
  • Drive automation in data center processes and service management to improve efficiency, reduce manual intervention, and increase reliability.
  • Building and maintaining relationships with key stakeholders, including application owners, to align service delivery with business requirements.
  • Adherence to industry standards, regulatory requirements, and internal policies for Data Center and IT operations.

About Us:

Web Synergies Pvt Ltd is a dynamic organization that requires innovative and results-driven professionals like you to drive its growth and success.



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