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IT Service Delivery Director
1 month ago
We are seeking an experienced IT Service Delivery Director to lead our IT Service Management function. This role will be responsible for defining and implementing strategies, frameworks, and processes that ensure efficient and effective delivery of IT services across the enterprise.
Key Responsibilities
- Develop and implement ITSM strategies aligned with industry best practices (e.g., ITIL framework) to optimize IT service delivery, support business objectives, and drive operational efficiency.
- Lead and manage a team of ITSM professionals, including Operations Managers, to ensure effective tool configuration and alignment with organizational goals and priorities.
- Establish and monitor key performance indicators (KPIs), metrics, and benchmarks to assess ITSM performance, identify areas for improvement, and lead continuous service improvement initiatives.
- Collaborate with IT leadership, stakeholders, and business units to understand service requirements, prioritize initiatives, and ensure alignment of ITSM activities with business objectives.
Requirements
- 12-16 years of experience in IT Service Management or related roles, with at least 3-5 years in a senior managerial position.
- Strong understanding of ITSM frameworks such as ITIL and COBIT, with practical experience in implementing and optimizing ITSM tools and technologies (e.g., ServiceNow).
- Excellent leadership, interpersonal, and communication skills, with the ability to influence and collaborate effectively at all organizational levels.
- Strong problem-solving abilities and a strategic approach to driving continuous improvement and operational excellence.
- Familiarity with current ITSM trends, technologies, and industry standards that enable the delivery of innovative and cost-effective solutions.
Estimated Salary Range: $120,000 - $160,000 per annum
This is a unique opportunity to join Pan Asia HR Solutions as an IT Service Delivery Director and shape the future of our IT service management function.
