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Visionary Service Delivery Director
3 weeks ago
About Vedak, a pioneering expert network company known for its innovative approach to connecting global consulting firms with top-tier experts.
We serve leading management consulting firms with expert calls, CXO surveys, and fractional CXO placements.
Role Overview:As the Business Delivery Head at Vedak, you will play a pivotal role in shaping our service delivery excellence. You'll lead our teams to new heights, driving innovation and ensuring we consistently exceed client expectations in a fast-paced, global market.
This position offers a unique opportunity to make a significant impact on our rapidly expanding operations.
Key Responsibilities:- Oversee end-to-end service delivery to clients, resource management, ensuring high-quality outcomes and client satisfaction.
- Utilize data analytics to develop and implement innovative service delivery strategies based on market trends and client feedback.
- Cultivate a high-performance culture within delivery teams of Key Account Managers, Project Coordinators, and Recruiters.
- Architect and implement scalable processes for operational efficiency.
- Drive client satisfaction through proactive relationship management and continuous service improvement.
- Collaborate with the sales team to align delivery capabilities with client expectations.
- Manage high-level client escalations and maintain key client relationships.
- Contribute to the company's overall growth strategy and business development initiatives.
- Develop and implement performance metrics to measure and enhance service delivery effectiveness.
- Lead regular service delivery reviews, analyzing key performance indicators (KPIs) to identify areas for improvement and optimization.
- Foster a culture of innovation within the service delivery team, encouraging the adoption of new technologies and methodologies to enhance efficiency and client outcomes.
Bachelor's degree in Business Administration, Management, or related field; MBA preferred.
10+ years of experience in service delivery or operations management, preferably in consulting or professional services.
Proven track record of leading and developing high-performing teams.
Skills and Attributes:- Strategic thinking and business acumen.
- Change management expertise.
- Data-driven decision-making skills.
- Cross-cultural communication abilities.
- Excellent leadership and interpersonal skills.
- Analytical mindset with strong problem-solving abilities.
$120,000 - $180,000 per annum, depending on location and experience.
Growth Opportunities:At Vedak, we believe in nurturing talent. As our Service Delivery Head, you'll have access to opportunities to shape the future of the expert network industry.
Your career path could progress from leading domestic delivery teams to becoming a Senior Delivery Head, Chief Operating Officer, or even a Partner.
Benefits:We offer competitive compensation, performance bonuses, comprehensive health benefits, and a dynamic work environment that encourages innovation and personal growth.
