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Technical Director for IT Service Delivery

1 week ago


Bengaluru, Karnataka, India ANSR Full time

About ANSR:

As a leading provider of quality supplies, ANSR has been serving various industries since 1953. We are dedicated to making our customers' complex projects simple and successful by proactively solving problems and adapting to changing needs.

Job Summary:

  • We seek an experienced Technical Director to lead the implementation and enhancement of software development lifecycle processes, ensuring alignment with industry best practices.
  • The ideal candidate will drive improvements in processes, systems, policies, and products to enhance overall performance.
  • This role requires oversight of software solution development, testing, and delivery, ensuring consistency with established service level agreements (SLAs) and standards.
  • The Technical Director will act as a key point of contact for system-related issues, collaborating with IT teams to identify and implement solutions.
  • Mentorship, team evaluation, and performance metric development are essential responsibilities for this position.
  • Candidates should have experience in recruiting, mentoring, and evaluating team members, fostering a culture of growth, accountability, and excellence.
  • Collaboration with other IT leaders is crucial for evaluating and implementing new technologies and processes that align with business goals.
  • This role requires ensuring compliance with IT policies and updating outdated procedures to better align with current business needs.
  • Maintaining a forward-looking perspective by reviewing emerging technologies and forecasting future trends in IT is vital.

Key Responsibilities:

  • Lead the implementation and enhancement of software development lifecycle (SDLC) processes.
  • Drive moderate to significant improvements in processes, systems, policies, and products.
  • Oversee software solution development, testing, and delivery.
  • Act as a key point of contact for system-related issues.
  • Recruit, mentor, and evaluate team members.
  • Develop and track relevant performance metrics.
  • Collaborate with other IT leaders to evaluate and implement new technologies and processes.
  • Ensure compliance with IT policies and update outdated procedures.
  • Review emerging technologies and forecast future trends in IT.

Qualifications and Requirements:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • A minimum of 5 years of professional IT experience, with at least 4 years in software development or IT leadership roles.
  • Proven experience in leading teams and delivering software solutions within a structured SDLC environment.
  • Deep technical knowledge of software development tools and methodologies, including Agile practices.
  • Solid understanding of IT solution delivery lifecycles and familiarity with modern technical stacks.
  • Proficiency in Microsoft Office Suite and other standard software development tools.
  • Exceptional organizational and prioritization skills, with the ability to lead multiple projects effectively.
  • Strong verbal and written communication skills, including the ability to create and deliver impactful presentations.
  • Proven ability to lead, empower, and develop high-performing teams.
  • Analytical approach with a focus on continuous improvement and problem-solving.
  • Familiarity with emerging technologies and their potential applications within a corporate environment.