IT Service Delivery Director
3 days ago
Job Description:
We are seeking a highly skilled and experienced IT Service Delivery Manager to lead our dynamic team at Neurones IT Asia.
Key Responsibilities:
- Service Delivery Management: Ensure the delivery of IT services meets defined service level agreements (SLAs) and key performance indicators (KPIs).
- Team Leadership and Coordination: Lead, mentor, and coordinate cross-functional teams to ensure seamless delivery of IT services.
- Incident and Problem Management: Oversee incident resolution, identify root causes, and implement corrective actions.
- Client and Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders.
- Operational Excellence: Monitor and manage the IT service delivery budget, optimize resource allocation, and ensure cost efficiency.
Requirements:
- 8+ years of experience in IT service management or delivery roles, with at least 3 years in a leadership position.
- Proven experience in managing IT operations, service desks, or infrastructure services.
- Strong knowledge of ITIL frameworks and processes (certification preferred).
Salary: The estimated salary for this role is SGD $120,000 - $180,000 per annum, depending on experience.
Benefits: We offer a competitive benefits package, including medical insurance, retirement plan, and paid time off.
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