IT Service Delivery Director

3 days ago


Bengaluru, Karnataka, India Neurones IT Asia Full time

Job Description:

We are seeking a highly skilled and experienced IT Service Delivery Manager to lead our dynamic team at Neurones IT Asia.

Key Responsibilities:

  • Service Delivery Management: Ensure the delivery of IT services meets defined service level agreements (SLAs) and key performance indicators (KPIs).
  • Team Leadership and Coordination: Lead, mentor, and coordinate cross-functional teams to ensure seamless delivery of IT services.
  • Incident and Problem Management: Oversee incident resolution, identify root causes, and implement corrective actions.
  • Client and Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders.
  • Operational Excellence: Monitor and manage the IT service delivery budget, optimize resource allocation, and ensure cost efficiency.

Requirements:

  • 8+ years of experience in IT service management or delivery roles, with at least 3 years in a leadership position.
  • Proven experience in managing IT operations, service desks, or infrastructure services.
  • Strong knowledge of ITIL frameworks and processes (certification preferred).

Salary: The estimated salary for this role is SGD $120,000 - $180,000 per annum, depending on experience.

Benefits: We offer a competitive benefits package, including medical insurance, retirement plan, and paid time off.



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