Strategic Operations Director
1 day ago
Role Summary
The Strategic Operations Director will be responsible for driving business growth through operational excellence, strategic planning, and cross-functional leadership. This role will oversee the development and implementation of operational strategies aligned with the company’s vision and business objectives.
Key Responsibilities
- Strategic Planning and Execution: Develop and implement operational strategies, work closely with executive leadership, and ensure effective execution of business plans.
- Operational Excellence: Drive operational efficiency, implement standard operating procedures, and establish key performance indicators to ensure performance targets are met.
- Cross-Functional Leadership: Collaborate with key functions, lead and mentor a team of operations managers, and drive cross-functional projects to improve service delivery and product quality.
- Customer Experience Management: Ensure business operations support an excellent customer experience from onboarding to loyalty program delivery.
- P&L Responsibility: Oversee the P&L for the business operations function, manage operational costs, and drive cost optimization initiatives.
- Vendor and Partner Management: Manage relationships with key vendors and partners, negotiate contracts, and manage service level agreements.
- Technology and Automation: Work closely with the technology and product teams to ensure operational systems and tools are up-to-date, fully functional, and scalable.
- Compliance and Risk Management: Ensure all business operations comply with regulatory standards, company policies, and best practices, and manage operational risks through proper controls and governance mechanisms.
Qualifications:
- Master’s degree in business or a related field; MBA or equivalent preferred.
- 15 years of experience in a leadership role with a proven track record of growing business units.
- Strong business development and sales skills, excellent relationship management, financial acumen, and leadership in managing operational teams.
Key Competencies:
- Strategic Thinking: Ability to see the big picture and plan for long-term business growth.
- Client Focus: A deep understanding of client needs and the ability to create personalized solutions.
- Financial Management: Expertise in managing budgets, revenues, and costs to ensure profitability.
- Partnership Development: Skilled in negotiating and forming strategic partnerships that drive business success.
- Leadership: Ability to inspire, lead, and manage a team for operational excellence.
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