Strategic Operations Director

1 day ago


Bengaluru, Karnataka, India Antal International Full time
Strategic Operations Director

Role Summary

The Strategic Operations Director will be responsible for driving business growth through operational excellence, strategic planning, and cross-functional leadership. This role will oversee the development and implementation of operational strategies aligned with the company’s vision and business objectives.

Key Responsibilities

  1. Strategic Planning and Execution: Develop and implement operational strategies, work closely with executive leadership, and ensure effective execution of business plans.
  2. Operational Excellence: Drive operational efficiency, implement standard operating procedures, and establish key performance indicators to ensure performance targets are met.
  3. Cross-Functional Leadership: Collaborate with key functions, lead and mentor a team of operations managers, and drive cross-functional projects to improve service delivery and product quality.
  4. Customer Experience Management: Ensure business operations support an excellent customer experience from onboarding to loyalty program delivery.
  5. P&L Responsibility: Oversee the P&L for the business operations function, manage operational costs, and drive cost optimization initiatives.
  6. Vendor and Partner Management: Manage relationships with key vendors and partners, negotiate contracts, and manage service level agreements.
  7. Technology and Automation: Work closely with the technology and product teams to ensure operational systems and tools are up-to-date, fully functional, and scalable.
  8. Compliance and Risk Management: Ensure all business operations comply with regulatory standards, company policies, and best practices, and manage operational risks through proper controls and governance mechanisms.

Qualifications:

  • Master’s degree in business or a related field; MBA or equivalent preferred.
  • 15 years of experience in a leadership role with a proven track record of growing business units.
  • Strong business development and sales skills, excellent relationship management, financial acumen, and leadership in managing operational teams.

Key Competencies:

  • Strategic Thinking: Ability to see the big picture and plan for long-term business growth.
  • Client Focus: A deep understanding of client needs and the ability to create personalized solutions.
  • Financial Management: Expertise in managing budgets, revenues, and costs to ensure profitability.
  • Partnership Development: Skilled in negotiating and forming strategic partnerships that drive business success.
  • Leadership: Ability to inspire, lead, and manage a team for operational excellence.


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