Operations Director
3 weeks ago
As an integral member of the TITAN CONSULTANCY team, the Operations Director will play a pivotal role in driving the effective and smooth running of our daily operations. Key responsibilities include:
Leadership and Management
- Select, train, assign, schedule, coach, counsel, and discipline employees to ensure optimal performance and team alignment.
Client Management
- Address client issues with the team and devise ways of improving the client experience, including resolving problems and complaints.
Operational Excellence
- Track daily issues & problems or activity and implement required actions to control operations, ensuring NABH compliance.
Policies and Procedures
- Develop policies that correlate with strategies, contributing to the development, implementation, and maintenance of policies, procedures, standards, and protocols.
Relationship Management
- Manage relationships and work with key operations stakeholders to drive results.
Reporting and Analysis
- Analyze processes, identify areas for improvement, and implement corrective measures to drive desired results.
Financial Management
- Manage business costs within budget and focus on improving them further.
Team Management
- Take ownership of activities, tasks, and projects, ensuring they are completed within timelines.
Continuous Improvement
- Meet with clients to collect feedback, identifying opportunities for process improvement.
Training and Development
- Provide training to juniors, orienting them with hospital rules and regulations.
Requirements and skills:
Experience and Education
- Proven work experience as Operations Manager or similar role.
Knowledge and Skills
- Knowledge of organizational effectiveness and operations management.
Leadership and Communication
- Excellent communication skills, leadership ability, and organizational skills.
Certifications and Education
- Degree in Business, Operations Management, or related field.
Technical Skills
- Competent in the use of IT systems (Microsoft Office).
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