Operations Director

3 weeks ago


Bengaluru, Karnataka, India TITAN CONSULTANCY Full time
Operations Director

As an integral member of the TITAN CONSULTANCY team, the Operations Director will play a pivotal role in driving the effective and smooth running of our daily operations. Key responsibilities include:

Leadership and Management

- Select, train, assign, schedule, coach, counsel, and discipline employees to ensure optimal performance and team alignment.

Client Management

- Address client issues with the team and devise ways of improving the client experience, including resolving problems and complaints.

Operational Excellence

- Track daily issues & problems or activity and implement required actions to control operations, ensuring NABH compliance.

Policies and Procedures

- Develop policies that correlate with strategies, contributing to the development, implementation, and maintenance of policies, procedures, standards, and protocols.

Relationship Management

- Manage relationships and work with key operations stakeholders to drive results.

Reporting and Analysis

- Analyze processes, identify areas for improvement, and implement corrective measures to drive desired results.

Financial Management

- Manage business costs within budget and focus on improving them further.

Team Management

- Take ownership of activities, tasks, and projects, ensuring they are completed within timelines.

Continuous Improvement

- Meet with clients to collect feedback, identifying opportunities for process improvement.

Training and Development

- Provide training to juniors, orienting them with hospital rules and regulations.

Requirements and skills:

Experience and Education

- Proven work experience as Operations Manager or similar role.

Knowledge and Skills

- Knowledge of organizational effectiveness and operations management.

Leadership and Communication

- Excellent communication skills, leadership ability, and organizational skills.

Certifications and Education

- Degree in Business, Operations Management, or related field.

Technical Skills

- Competent in the use of IT systems (Microsoft Office).


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