Technical Service Coordinator
3 weeks ago
**Job Title:** Technical Service Coordinator
We are seeking a skilled Technical Service Coordinator to join our team at Diversified. The successful candidate will be responsible for coordinating technical services and supporting our clients.
**Job Summary:
The Technical Service Coordinator works within our ticketing system to document all interactions with the client. This includes receiving and tracking service requests from clients via phone, email, chat, Customer Portal, or through our proactive monitoring systems.
**Key Responsibilities:*
- Coordinate technical services to meet client needs.
- Work with team members to ensure proper ticket entitlement/coverage.
- Make outbound calls for proactive monitoring of tickets.
- Document all interactions with clients in our ticketing system.
**Requirements:*
- High School Diploma or equivalent required.
- Excellent communication skills, both verbal and written.
- Able to empathize with clients' issues and provide clear, concise instructions.
- Patient and professional in handling customer inquiries and concerns.
**Salary:** $40,000 - $55,000 per year, depending on experience.
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