Technical Service Operations Lead
2 weeks ago
Tata Consultancy Services (TCS) is a global leader in the technology arena, driving innovation and growth.
We are seeking an experienced Technical Service Operations Lead to join our team. This role offers a challenging opportunity for professionals looking to advance their careers.
Role: Technical Service Operations Lead
Location: Bangalore
Estimated Salary: ₹12 Lakhs - ₹20 Lakhs per annum
Job DescriptionThis role involves leading a team of service management specialists, responsible for delivering exceptional customer experiences through efficient incident resolution, change management, and problem-solving.
The ideal candidate will have a strong background in IT service management, with experience in managing teams, coordinating escalations, and ensuring seamless service continuity.
Key Responsibilities:
- Lead a team of service management specialists, providing guidance on process improvements and best practices.
- Coordinate with other teams to ensure smooth handovers and maintain service quality.
- Develop and implement processes to improve efficiency, reduce downtime, and enhance customer satisfaction.
- Analyze data to identify trends and areas for improvement, recommending changes to senior management.
- Communicate effectively with stakeholders, including customers, team members, and senior leadership.
To be successful in this role, you will need:
- A degree in Computer Science, Engineering, or a related field.
- At least 8 years of experience in IT service management, with a focus on leadership and team management.
- Strong knowledge of ITIL framework and service management principles.
- Excellent communication, analytical, and problem-solving skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
TCS provides a dynamic and supportive work environment, offering opportunities for growth and development. Our benefits package includes:
- Competitive salary and bonus structure.
- Comprehensive health insurance and retirement plans.
- Opportunities for professional certification and training.
- A diverse and inclusive work culture.
If you are a motivated and experienced professional looking to take your career to the next level, please submit your application, highlighting your relevant skills and experience.
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