Technical Service Operations Lead

2 weeks ago


Bengaluru, Karnataka, India Tata Consultancy Services Full time

Tata Consultancy Services (TCS) is a global leader in the technology arena, driving innovation and growth.

We are seeking an experienced Technical Service Operations Lead to join our team. This role offers a challenging opportunity for professionals looking to advance their careers.

Role: Technical Service Operations Lead

Location: Bangalore

Estimated Salary: ₹12 Lakhs - ₹20 Lakhs per annum

Job Description

This role involves leading a team of service management specialists, responsible for delivering exceptional customer experiences through efficient incident resolution, change management, and problem-solving.

The ideal candidate will have a strong background in IT service management, with experience in managing teams, coordinating escalations, and ensuring seamless service continuity.

Key Responsibilities:

  • Lead a team of service management specialists, providing guidance on process improvements and best practices.
  • Coordinate with other teams to ensure smooth handovers and maintain service quality.
  • Develop and implement processes to improve efficiency, reduce downtime, and enhance customer satisfaction.
  • Analyze data to identify trends and areas for improvement, recommending changes to senior management.
  • Communicate effectively with stakeholders, including customers, team members, and senior leadership.
Requirements

To be successful in this role, you will need:

  • A degree in Computer Science, Engineering, or a related field.
  • At least 8 years of experience in IT service management, with a focus on leadership and team management.
  • Strong knowledge of ITIL framework and service management principles.
  • Excellent communication, analytical, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
What We Offer

TCS provides a dynamic and supportive work environment, offering opportunities for growth and development. Our benefits package includes:

  • Competitive salary and bonus structure.
  • Comprehensive health insurance and retirement plans.
  • Opportunities for professional certification and training.
  • A diverse and inclusive work culture.

If you are a motivated and experienced professional looking to take your career to the next level, please submit your application, highlighting your relevant skills and experience.



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