Customer Experience Automation Strategist
3 days ago
Quantum Leap Learning Solutions Pvt Ltd is a leading provider of innovative solutions for customer experience enhancement.
Salary and BenefitsThe Customer Experience Automation Specialist will receive an estimated salary of ₹12,00,000 per annum, making it an attractive opportunity for professionals in the field.
Job DescriptionWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Experience Automation Specialist. The successful candidate will be responsible for generating insightful reports, analyzing data, and automating processes to enhance our customer experience efforts.
This role requires a combination of analytical skills, technical expertise, and a deep understanding of customer-centric processes. The ideal candidate will have a strong analytical and problem-solving skills with a keen attention to detail and excellent communication and interpersonal skills.
Responsibilities- Process Identification: Identify manual and repetitive processes within the customer experience department.
- Tool Management: Proactively manage all existing tools and software used in the department while looking for constant improvements.
- Automation Development: Work on requirements from internal teams for process automation and coordinate with the in-house tech team for CX module development and improvements.
- Automated Workflows: Design and implement automated workflows to streamline operations and improve efficiency.
- Integration and Collaboration: Integrate automation tools and technologies to enhance process automation capabilities and collaborate with Tech, Support team, and various other teams to implement automation solutions and integrate systems.
- Bachelor's degree in Data Administration, Information Systems, Computer Science, or related field.
- Experience with process automation platforms and tools, such as CRM, Ticket Management System, Cloud Calling, Zapier etc.
- Proven experience in data analysis, reporting, and process automation, preferably in a customer experience or related role.
The Customer Experience Automation Specialist will play a critical role in driving data-driven insights and process efficiencies to enhance our overall customer experience. With a competitive salary and benefits package, this is an exciting opportunity for professionals looking to grow their career in customer experience automation.
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