Customer Experience Automation Strategist

3 days ago


Bengaluru, Karnataka, India Quantum Leap Learning Solutions Pvt Ltd Full time
About Quantum Leap Learning Solutions Pvt Ltd

Quantum Leap Learning Solutions Pvt Ltd is a leading provider of innovative solutions for customer experience enhancement.

Salary and Benefits

The Customer Experience Automation Specialist will receive an estimated salary of ₹12,00,000 per annum, making it an attractive opportunity for professionals in the field.

Job Description

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Experience Automation Specialist. The successful candidate will be responsible for generating insightful reports, analyzing data, and automating processes to enhance our customer experience efforts.

This role requires a combination of analytical skills, technical expertise, and a deep understanding of customer-centric processes. The ideal candidate will have a strong analytical and problem-solving skills with a keen attention to detail and excellent communication and interpersonal skills.

Responsibilities
  1. Process Identification: Identify manual and repetitive processes within the customer experience department.
  2. Tool Management: Proactively manage all existing tools and software used in the department while looking for constant improvements.
  3. Automation Development: Work on requirements from internal teams for process automation and coordinate with the in-house tech team for CX module development and improvements.
  4. Automated Workflows: Design and implement automated workflows to streamline operations and improve efficiency.
  5. Integration and Collaboration: Integrate automation tools and technologies to enhance process automation capabilities and collaborate with Tech, Support team, and various other teams to implement automation solutions and integrate systems.
Required Skills and Qualifications
  • Bachelor's degree in Data Administration, Information Systems, Computer Science, or related field.
  • Experience with process automation platforms and tools, such as CRM, Ticket Management System, Cloud Calling, Zapier etc.
  • Proven experience in data analysis, reporting, and process automation, preferably in a customer experience or related role.
Benefits and Career Growth

The Customer Experience Automation Specialist will play a critical role in driving data-driven insights and process efficiencies to enhance our overall customer experience. With a competitive salary and benefits package, this is an exciting opportunity for professionals looking to grow their career in customer experience automation.



  • Bengaluru, Karnataka, India Nymble Full time

    Nymble: A Pioneering Force in Kitchen AutomationAs a Customer Experience Strategist at Nymble, you will play a pivotal role in shaping the company's approach to customer satisfaction. With our fast-growing Series-A funded startup backed by top-tier VCs, including Accel Partners and Waterbridge Ventures, we are on the cusp of revolutionizing the cooking...


  • Bengaluru, Karnataka, India Pinkerton Full time

    Job OverviewPinkerton seeks an experienced Customer Experience Strategist to lead the development and implementation of customer-centric initiatives. This role is a key position in driving customer satisfaction and loyalty.Job DescriptionThe Customer Experience Strategist will be responsible for creating and executing strategies to enhance customer...


  • Bengaluru, Karnataka, India The Experience Co. Full time

    Company OverviewWe are The Experience Co., a dynamic experiential brand that creates and curates immersive travel experiences for creators, founders, and like-minded individuals. Our projects span across 20+ countries, fostering meaningful connections and life-altering collisions.About the RoleThis is an exciting opportunity to join our marketing team as an...


  • Bengaluru, Karnataka, India Sumadhura Infracon Pvt Ltd Full time

    Job Title: Customer Experience StrategistAbout the Company:Sumadhura Infracon Pvt Ltd is a leading real estate company committed to delivering exceptional customer experiences.Job Summary:We are seeking an experienced Customer Experience Strategist to lead our loyalty program initiatives and drive long-term relationships with our customers.Key...


  • Bengaluru, Karnataka, India ANSR Global Corporation Full time

    About ANSR Global CorporationAt ANSR Global Corporation, we're dedicated to empowering our customers with innovative HR technology solutions that drive success.Job Title: Customer Experience StrategistAbout the Role:We're seeking a seasoned Customer Experience Strategist to join our team. As a key player in our customer success journey, you'll play a pivotal...


  • Bengaluru, Karnataka, India ResourceTree Global Services Full time

    About the Role">As an Automation Transformation Strategist at ResourceTree Global Services, you will play a pivotal role in leading automation initiatives across multiple customer accounts.Key Responsibilities:">


  • Bengaluru, Karnataka, India Setu Full time

    Job Title: Customer Experience StrategistAbout Setu:We're a forward-thinking company that brings our best selves to work each day, enriching the world through digital commerce and financial services.Your Role:As our Lead Customer Happiness specialist, you'll lead customer support and manage escalations to ensure exceptional service standards. You'll track...


  • Bengaluru, Karnataka, India Trailblaze CareerPaths Global Private Limited Full time

    Trailblaze CareerPaths Global Private Limited is seeking an experienced Automic Automation Strategist to lead the design and implementation of automation solutions across complex IT landscapes.With over 10 years of experience in architecting and delivering automation solutions, this senior role requires a seasoned expert to drive efficiency, scalability, and...


  • Bengaluru, Karnataka, India Envision Energy Full time

    About UsAt Envision Energy, we are a world-leading green technology company dedicated to providing renewable energy system solutions for global enterprises, governments, and institutions. Our mission is to make renewable energy production, storage, and synergy less costly through technological innovation.Job SummaryWe are seeking an experienced Customer...


  • Bengaluru, Karnataka, India Scrut Automation Full time

    Discover a fulfilling career opportunity at Scrut Automation, an innovative leader in information security and compliance monitoring platforms.We are seeking a highly motivated Product Marketing Strategist to join our team. As a key member of our marketing team, you will play a pivotal role in driving the success of our products by developing effective...


  • Bengaluru, Karnataka, India Thought Frameworks Full time

    Cloud Automation StrategistThought Frameworks seeks an experienced Cloud Automation Strategist to lead our test automation strategies and frameworks. The ideal candidate will have a strong background in test automation, particularly with Tosca, and hold certifications in AS1, AS2, AE1, TDS1, TDS2, and TA1.About the Role:Test Strategy & Framework...


  • Bengaluru, Karnataka, India Lovelocal Full time

    Job Title: Customer Retention StrategistLoveLocal is India's fastest-growing hyper-local e-commerce platform, empowering local retailers. We are revolutionising how India shops for daily essentials by digitising our favourite neighbourhood retailers.We are looking for a skilled Customer Retention Strategist to join our team. As a Customer Retention...


  • Bengaluru, Karnataka, India Pinkerton Full time

    About the Role:">We are seeking an experienced Customer Experience Strategist to join our team at Pinkerton. In this role, you will be responsible for creating and implementing strategies to continuously improve customer and stakeholder satisfaction.">Key Responsibilities:">">Develop and implement a customer experience strategy that aligns with GCS...


  • Bengaluru, Karnataka, India myGwork Full time

    We are seeking a highly skilled Business Insights Strategist to join our team at Amazon. This role is ideal for individuals passionate about analyzing complex problems and delivering actionable insights that drive business growth.About the RoleThe CXBT (Customer Experience and Business Trends) team is responsible for understanding customer needs,...


  • Bengaluru, Karnataka, India Cloud Software Group Full time

    About Cloud Software Group">We are one of the world's largest cloud solution providers, serving over a million users globally. Our mission is to empower individuals and teams to achieve their goals by providing innovative cloud-based products. ">The Role: We're seeking a Senior Marketing Automation Strategist to join our team in Bangalore, India. As a key...


  • Bengaluru, Karnataka, India Scrut Automation Full time

    Excel in a dynamic, fast-paced environment as a Technical Talent Acquisition Strategist at Scrut Automation. Job Overview: We seek an accomplished Technical Recruiter with extensive experience in identifying and attracting top technical talent. The ideal candidate will contribute to building and scaling our talented team as we continue to grow. This role...


  • Bengaluru, Karnataka, India SUMUKHA Automation Pvt. Ltd. Full time

    Job DescriptionWe are seeking a highly motivated Digital Marketing Strategist to join our team at SUMUKHA Automation Pvt. Ltd.Key ResponsibilitiesConduct thorough market research to understand customers' behavior, purchasing habits, trends, and preferences.Develop and implement successful digital marketing campaigns to reach our target audience.Design and...


  • Bengaluru, Karnataka, India myGwork Full time

    **About the RoleWe are seeking an exceptional Transformation Strategist to join our team in shaping and delivering a seamless retail experience for Amazon customers. As a key member of our Retail Business Services (RBS) team, you will play a critical role in accelerating Amazon's flywheel by improving customer satisfaction, driving growth, and reducing...


  • Bengaluru, Karnataka, India ColorTokens Inc. Full time

    We are seeking a highly skilled Chief Customer Experience Strategist to join our team at ColorTokens Inc.Job Description:The successful candidate will oversee the entire lifecycle of client relationships, ensuring seamless onboarding, value realization, and renewal. They will be responsible for driving long-term success and adoption as the primary interface...


  • Bengaluru, Karnataka, India Tejas Networks Limited Full time

    We are looking for an experienced Automation Strategist to join our team at Tejas Networks Limited. The successful candidate will design and implement automation strategies for software build, deployment, and infrastructure management.The ideal candidate will have strong experience in software development and system administration, with a focus on automation...