Customer Experience Strategist
3 days ago
Job Title: Customer Experience Strategist
About Setu:
We're a forward-thinking company that brings our best selves to work each day, enriching the world through digital commerce and financial services.
Your Role:
As our Lead Customer Happiness specialist, you'll lead customer support and manage escalations to ensure exceptional service standards. You'll track and analyze customer success metrics to drive improvements and collaborate closely with product and engineering teams on issue resolution and feedback. Your key responsibilities will include developing strategies to foster customer loyalty, mentoring a team of specialists, and working closely with our founding team who built and scaled public infrastructure like UPI, GST, and Aadhaar.
Perks and Benefits:
You'll enjoy a fully stocked library, unlimited book and self-improvement budget, tickets to conferences and industry events, frequent up-skilling sessions, comprehensive health insurance for you and your family, personal term life insurance, and access to mental health counselors.
Requirements:
- 5-8 years of experience in Customer Support
- Any Graduate/Post Graduate qualification
Estimated Salary: $80,000 - $120,000 per annum (dependent on location and experience)
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