Data-Driven Customer Experience Strategist

1 week ago


Bengaluru, Karnataka, India East Vantage Full time
Job Description:

We are seeking a highly skilled Data-Driven Customer Experience Strategist to join our team at East Vantage. This role involves playing a crucial part in enhancing customer experience, retention, and growth by identifying key opportunities in real-time and presenting actionable insights to various teams.

About the Role:

  • Collect, stitch, and analyze Voice of Customer and CX data to surface valuable customer feedback.
  • Develop impactful presentations that drive action across the organization, collaborating with analysts and directors.
  • Partner with cross-functional teams to translate user requirements and extract data-driven insights.
  • Maintain Qualtrics dashboards and surveys, taking on ad-hoc tasks related to XM platform onboarding and maintenance.
  • Create PowerPoint decks and present findings to stakeholders.

Requirements:

  • Master's degree in a relevant field (e.g., Business Analytics, Statistics, Computer Science).
  • 5+ years of experience in an analytical or customer insights function.
  • Familiarity with SQL and Google Big Query, as well as statistical techniques like profiling, regression analysis, trend analysis, and segmentation.
  • 1+ year of experience working with Experience Management platforms (Qualtrics, Medallia).

About Us:

East Vantage is a dynamic company dedicated to delivering cutting-edge solutions that drive business growth. Our team consists of passionate individuals who strive for excellence in every aspect of their work.

Compensation:

We offer a competitive salary of ₹1,200,000 - ₹1,800,000 per annum, commensurate with your skills and experience.

Additional Benefits:

  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a talented team and contribute to meaningful projects.


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