Data-Driven Customer Experience Lead
23 hours ago
About Hevo Data:
We are a leading provider of fully managed Automated Pipelines, used by thousands of data-driven companies worldwide. Our mission is to enable every company to be data-driven, and we're looking for an experienced Customer Experience Lead to join our team.
As a Customer Experience Lead at Hevo Data, you will be responsible for ensuring top-class customer experience, collaborating with the Product and Engineering teams to resolve tickets quickly and efficiently, and building a culture of quality within the Support team. You will also design and set up operational frameworks, optimize processes, and improve training and onboarding processes to ensure faster ramp-up and ongoing technical upskilling of the team members.
Key Responsibilities:
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