Customer Support Professional for Data-Driven Process Optimization

6 days ago


Bengaluru, Karnataka, India 2coms Full time
Overview

At 2coms, we are seeking a skilled Customer Care Support Specialist to join our team in Bangalore. This role involves providing exceptional customer support through data analysis and troubleshooting.

Key Responsibilities
  • Data Analysis and Troubleshooting: Utilize Microsoft SQL for querying and resolving customer issues.
  • Process Improvement: Manage and improve data-driven processes to enhance customer experience.
  • Collaboration: Work collaboratively with cross-functional teams to resolve technical issues.
Requirements

We are looking for a candidate with 4 years of relevant experience in Customer Support and Microsoft SQL & Data-driven process. Proficiency in Microsoft SQL, knowledge of data-driven processes and support methodologies, and strong problem-solving skills are essential.

The ideal candidate should also have excellent communication and interpersonal skills, as well as the ability to work in a dynamic, customer-centric environment.

Benefits

This role offers a competitive salary of ₹12,00,000 - ₹18,00,000 per annum, depending on experience. The company also provides a hybrid (remote and on-site) work model and rotational shifts.



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