Customer Support Specialist

2 weeks ago


Bengaluru, Karnataka, India NTT DATA Full time

Job Title: Customer Support Specialist

Job Summary:

NTT DATA is seeking a Customer Support Specialist to join our team in Bangalore, India. As a Customer Support Specialist, you will provide exceptional IT service desk support to end-users for various IT devices, applications, or processes.

Responsibilities:

  1. Provide technical support and guidance to end-users for various IT devices, applications, or processes.
  2. Record, update, and escalate support issues to the next level promptly.
  3. Support all IT onboarding activities for end-users.
  4. Work with our internal IT teams on system testing, integration, and maintenance.
  5. Engage in discovering new IT business tools to support our business users and our internal IT team.
  6. Seek, suggest, evaluate, and implement process and technology improvements.
  7. Willing to learn and grow in other IT business areas.

Requirements:

  1. Excellent English written and verbal communication skills.
  2. Exceptional customer service skills.
  3. Great team player.
  4. Excellent communication skills, comfortable working with various stakeholders.
  5. Strong troubleshooting skills, bug-finding, and resolution.
  6. Ability to work independently within a diverse global team.
  7. IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite, and Microsoft Environment).

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.



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