Customer Support Specialist

4 weeks ago


Bengaluru, Karnataka, India I - NET SECURE LABS PRIVATE LIMITED Full time

Customer Support Specialist

I - NET SECURE LABS PRIVATE LIMITED seeks a Customer Support Specialist who will be responsible for providing exceptional customer experiences through efficient query handling, solving technical and non-technical issues, and contributing to the company's knowledge base.

Key Responsibilities:

  • Understand and work knowledge of Customer Relationship Management software such as Salesforce, ZOHO, etc.
  • Developing training lessons with service delivery systems.
  • Managing a team of Customer Support Representatives.
  • Supporting the customer through an email ticketing system and phone calls.
  • Resolving customer complaints and queries.
  • Providing detailed information to customers.
  • Maintaining records of each phone call for future reference.
  • Assisting the HR department with hiring new employees.
  • Providing the new employees with training sessions for enhancing their skills.
  • Offering exceptional customer service and satisfaction.
  • Following up with customers for any further information.
  • Taking feedback from the customers.
  • Negotiating the terms and conditions with the customer.
  • Contributing the work to the companys knowledge base.
  • Maintaining a healthy relationship with the clients.
  • Adhering to the companys rules and regulations.

Requirements:

  • Bachelors degree in Business Administration or a related field.
  • Good knowledge of managing the performance of the team.
  • Exceptional verbal and written communication skills.
  • Phenomenal conflict-resolution skills.
  • Good problem-solving abilities.
  • A customer-oriented individual.
  • Ability to meet deadlines and prioritize tasks.
  • Excellent negotiation and sales skills.
  • Outstanding interpersonal and organizational skills.
  • Excellent phone etiquette and active listening abilities.
  • A quick learner and exceptional ability to make decisions.


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