Customer Support Professional
1 month ago
We are seeking a highly motivated and customer-centric individual to join our team as a Customer Support Associate in Bengaluru.
About the RoleThis is an exceptional opportunity for a skilled professional to provide exceptional customer service and support to our clients.
- As a primary point of contact, you will be responsible for addressing customer inquiries, concerns, and complaints in a timely and professional manner.
- You will work collaboratively with internal teams to resolve customer issues and ensure customer satisfaction.
- Providing accurate and detailed customer records and interactions is also an essential part of this role.
In this position, you will be required to:
- Act as the primary point of contact for customer inquiries, concerns, and complaints.
- Resolve customer issues and complaints in a timely and professional manner.
- Provide product and service information to customers.
- Collaborate with internal teams to address and resolve customer issues.
- Maintain accurate and detailed customer records and interactions.
- Follow up with customers to ensure their satisfaction and resolve any remaining issues.
- Handle a high volume of incoming calls and emails.
- Identify and escalate priority issues to the appropriate teams.
- Continuously improve customer service processes and procedures.
To succeed in this role, you will need to possess:
- A minimum of 1-year experience in customer support or related roles.
- Bachelor's degree in Business, Communications, or related fields preferred.
- Excellent communication and interpersonal skills.
- Proven ability to handle difficult customer situations with professionalism and empathy.
- Strong problem-solving and decision-making skills.
- Ability to work independently and in a team environment.
- Proficient in Microsoft Office and customer service software systems.
- Must be flexible to work in shifts if required.
The estimated annual salary for this position is approximately ₹600,000 - ₹800,000, depending on experience and qualifications.
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